SignMonkeyReviews of signmonkey.com

Somewhat poorer quality than what would be expected

The signs have large tabs on the outside of the sign that you can see. I thought there would be a stencil and a way to mount this without seeing tabs on the outside.

After spending thousands of dollars on this we are quite disappointed in the lighting. It actually only lights up the middle so it makes this sign illegible.

I ordered 2 signs, 1 of which was a Halo Style light. I had my installers scheduled and when they went to install the 2 signs the Halo sign did not have the template. I instantly called Sign Monkey and they apologized and said they would get the template right out. As we started to install the other sign the "DOT" on the "I" did not have a mounting bracket so I called again and informed them of the second problem. Here is where the 2 star rating comes from, It is hard to get sign installers scheduled and I had to pay them for 2 sign installs even though they only installed 1. I saw the UPS Tracking number generated that day so I was ok until I saw the template and bracket did not ship until 3 days later! I was not shipped a new "dot" because I told them just to send the bracket so I could get it same day, but it shipped 3 days later! At that point send me the new "DOT" instead of a bracket. I received everything 9 DAYS LATER!!! Where is the next-day air or Overnight delivery! I now have to reschedule the installer and they are on another large job this week so I have to wait another week where they could have gotten to me all last week, not to mention that I get to pay for another sign install...

I ordered a custom channel letter sign for my business' 2nd location. I knew I would be able to install the sign myself so I thought ordering from signmonkey.com would save a decent amount. The overall design was perfect but the way they installed the lettering to the raceway was far from ideal. The letters were bunched together and mounted crooked on the raceway which made leveling and installing the sign very difficult. Luckily I had someone there with me to eye-level the sign while I held it in place up against the wall because using a level would have made the sign look terrible once it was fixed to the wall. In the future, I don't think I would order from signmonkey.com again.

Sign is good quality. Lighting is not.