Sigma BeautyThe Sigma Makeup brand is synonymous with quality and functionality. Our products are handmade and were developed to satisfy the highest quality standards. We offer a complete line of professional brushes specifically designed to highlight eyes and face. Each brush was individually tested for performance, resistance, and durability.
Sigma Beauty (sigmabeauty.com) has 33 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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saba S.
I ordered brushes 3 weeks ago. They have not responded to my email. and when I try to check the status of my order. It keeps saying ‘not the correct order number’. One of the worst service and I wouldn’t buy anything from them next time.
Alicia
I placed two orders on separate dates and it took two weeks and a few days to get those orders. When I checked the status it kept saying processing. I sent an email but no respond. I finally found the number for customer service. This extensive delay is not stated on the website. I believe it states 5-7 business days. If you need to purchase from Sigma Beauty for someone's birthday, you better order at least three weeks' in advance. Maybe Sigma Beauty should hire more staff since they should be able to do so since their products are not cheap. I cannot complain about their brushes though. Just their customer service.
KD
Order is stuck in processing mode!! No customer service number is provided on their website. I sent an email inquiring about the delayed shipping. However, Sigma does not respond!! I got scammed!! Update: upon reading their response, SHIPPING an order in 10 business days is absurd! RECEIVING an order in 10 business days is bad enough! In addition, this extensive delay is not stated on the website. It clearly states 5-7 business days (also a dreadful wait time). Next time, I will have to check out Amazon!
Response from Sigma BeautyApr 10, 2023
Hi, KD Thank you for your review and purchase with Sigma. Our current processing time is longer than normal - up to 10 business days. Thank you for your patience with us as we work to get everyone's package shipped out. As always, we can be reached at 1 (800) 941-6991 should you not receive a reply to your email in the proper time frame.
mani
My experience is 5 star, I read reviews about their delivery and it was all bad and negative . I ordered few items and I got delivery in 5-6 days( non- trackable) which is pretty fast from America -to Australia. This is fantastic customer service . I just want to say that please DO NOT always rely on bad reviews. Some people can have bad experience but it's not for all. They even replied pretty fast to my email. Thank you Sigma and keep up the great service.
Response from Sigma BeautyJan 4, 2023
Thank you for your feedback on your recent experience! We are happy to hear you received your order quickly and effortlessly - That is always our goal! We look forward to assisting you more in the future.
Ta
The delivery has been delayed multiple times and the customs fees were outrageous. I still have not received my package. The only saving grace is how deeply discounted the brushes were. If I had paid full price I would be absolutely livid. The product is fantastic but if you are in Canada purchase the brushes from the Bay and not the Sigma website.
Petute
Upon purchase you have a choice of 2 shipping companies. One FedEx and a different one. I specifically chose the other as FedEx are crazy expensive. Unfortunately, it still came through FedEx and the delivery person charged us 70 USD extra!! More than 50% the total cost. Sigma's response was that we could have said no and returned it for a refund but that was never mentioned anywhere, why would we know that. Why don't you offer a more cost oriented option for international shipping? This is 2022 there are many options. Don't hide behind your small print. It's a terrible experience and feels like I've been robbed.
Lee
EDIT: the response is lying. I emailed as directed so that they would TAKE ME OFF THEIR EMAIL LIST and they have since sent me multiple emails daily. They do not comply with email laws requiring unsubscribe options. fine products; worst email spam I've ever encountered. the unsubscribe link leads to a page that is permanently broken. I bought a few products from them and receive upwards of 5 emails daily. they use a lot of tactics to evade email filters. You can't purchase online without providing your email address obviously. my advice is to either buy secondary market on ebay, to use a throwaway or disguised email address, or to set your email filters to send anything "From: "sigma"" directly to spam. They are even worse than condenast, which is also relentless and doesn't comply with unsubscribe laws. I've reported them to the FCC and I encourage you to do the same. No eyeliner or whatever is worth the inbox attacks. SIGMA I DO NOT WANT YOUR COUPONS. I WILL NEVER EVER EVER BUY YOUR PRODUCTS AGAIN UNTIL YOU STOP SPAMMING MY EMAIL BOX PERMANENTLY. YOU HAVE ABUSED THE PRIVILEGE OF ACCESS TO MY EMAIL. YOU ARE A BAD, BAD COMPANY.
Response from Sigma BeautyJun 9, 2021
Hello Lee, Thank you for your honest feedback and review. We are sorry to hear the disappointment with our email marketing. Sigma offers new sales and promotions weekly, so it is common that we send out multiple emails notifying everyone of these deals. We also strive for innovation and are frequently launching new items that also get promoted via email. Please note that you can also email: [email protected] and our representatives have ways of limiting or minimizing the amount of emails you receive. We can also unsubscribe you, too, and are happy to do so. Thank you again for the feedback, it will be reviewed by our marketing teams as Sigma is constantly striving to do better! Sigma Beauty Customer Service
Jennifer S.
What a horrible experience First of all company doesn’t take any responsibility unlike everlane and other American brands who actually care about customers and refund the full amount paid in Aud and doesn’t push it to Australian banks To take the hit for exchange rates decreasing when considering refunds. Then they continue to blast you with heaps of Intrusive spam emails full of 10% discount codes and every time you click unsubscribe the page won’t load. Basically they will keep harassing you for months and months and flood your inbox ** WHAT A LOAD OF CRAP I DONT EVEN HAVE A CREDIT CARD IT WAS A REGULAR DEBIT CARD**
Response from Sigma BeautyMar 2, 2021
Hello Jennifer, Thank you for your review. The exchange rate is dependent upon the method of payment you select. For payments processed through credit card, there may be a conversion fee. Unfortunately, this is out of Sigma's hands. Please note that you were refunded the exact amount you paid in USD. The value/exchange rate changes over time, resulting in a possible different amount for AUD. Your bank should be able to help explain this as well. We can confirm that you have been unsubscribed from all Sigma newsletters. Take care.
