Sigma BeautyReviews of sigmabeauty.com

I used to adore this company. I have been purchasing for years—since they had their stand alone store in the MOA (I’m Canadian so I would ALWAYS buy when away). Then I bought religiously from the BAY. Then from their own website. This past order, THERE WERE DEAD COCKROACHES IN MY ORDER. I am disgusted. You make makeup products. You have some sort of infestation going on. Gross.

Update 29 June 2025 Till today no reply. I emailed to Natalie who used to reply me in 2021 on 20 June and again on 28 June and even copied their founders but also no reply. Their ratings show 5-star as the highest. And yet they don’t seem bothered to improve!! I don't understand why they don't reply to emails. Last week, I sent 4 emails on my reward points as I don't see it online and yet till today nobody is replying. Also, I recently made a purchase on a few of their eyeshadow sets with brushes on sale and to my surprise. almost all of the eyeshadow sets have expired. They even gave lipsticks free for a certain purchase and those too were expired. They offered a partial refund but in the first place, no merchant should be selling or offering products that are expired. That is just not right!!

Item missing from order, had reply from my initial email asking for picture of package and label, which I sent. I have since sent numerous emails asking what is happening, where is my item, which have been completely ignored. I really wish I’d read these reviews before I was ‘influenced!’ Resulting in me placing an order. Would advise to avoid Company as they don’t send what you order followed by disgraceful Customer Service!

I ordered their skin tint and it is pretty yellow on my skin and I would have to pay to deliver the wrong color back to them for them to send me the right color so that means I have to pay for delivery three times it doesn't make any sense paid for delivery to get to me would have to pay for delivery to send the wrong color back and then I'd have to pay for delivery to receive the right color if you ask me terrible business practice and I feel that influencers lie about how the results are because the skin tint is horrible not just the color but it's soaks into my fine lines and pores

I ordered brushes 3 weeks ago. They have not responded to my email. and when I try to check the status of my order. It keeps saying ‘not the correct order number’. One of the worst service and I wouldn’t buy anything from them next time.

Beware of Sigma Beauty: A Customer Service Nightmare Review: I feel compelled to share my harrowing experience with Sigma Beauty's customer service to warn consumers around the world about the abysmal treatment I received. As someone who values quality products and exceptional customer service, my encounter with Sigma Beauty has left me utterly disappointed and frustrated. From the very beginning, my interaction with Sigma Beauty was marred by issues. I encountered significant difficulties trying to sign in with my email, receiving an error message claiming my email did not exist in their system. This initial setback should have been an indication of the lack of attention to detail and proper customer care that I was about to experience. After a lengthy wait, my package finally arrived, but to my dismay, it was missing two out of the seven items I had ordered. Hoping for a quick resolution, I contacted their customer service via email, only to be met with condescension and disbelief. The audacity of their response claiming that their shipping department had thoroughly checked and scanned each item before shipping out, as if I were dishonestly claiming missing items, was both infuriating and insulting. Although they promised a full refund for the missing items, it does little to alleviate the immense inconvenience and dissatisfaction caused by this experience. Adding insult to injury, I discovered that I was charged an exorbitant $6.27 USD for a travel cup, but their refund amounted to a mere $3.75 USD. This blatant discrepancy highlights their lack of transparency and disregard for fair pricing practices. It is clear that Sigma Beauty fails to appreciate the importance of customer satisfaction and respect. Their customer service department's dismissive attitude, inadequate resolutions, and unprofessional conduct have left a lasting negative impression. As a result, I urge consumers worldwide to exercise caution when considering purchasing from Sigma Beauty. I, for one, have vowed never to make another purchase from Sigma Beauty and will make it a point to share my dreadful experience with friends, family, and anyone willing to listen. It is my sincere hope that this review serves as a warning to potential customers, preventing them from enduring the same frustration and disappointment I experienced. In conclusion, Sigma Beauty's customer service is nothing short of a nightmare. With their lack of appreciation for customers and their unwillingness to address concerns in a satisfactory manner, it is clear that their reputation as a reliable brand is in jeopardy. Choose wisely and consider alternatives that prioritize customer satisfaction and integrity.

DO NOT TRUST THIS COMPANY I used to be a fan of their brushes but I will never order from them again!! My order was marked delivered and signed for by FedEx but I was home at time if alleged delivery and I never received it!! It said signed for so that’s impossible. FedEx tracking said it was” Delivered to address other than recipient”!! I asked them to lodge a claim with FedEx because only the seller can, I lodged a missing package report. They didn’t do it so I raised a PayPal dispute. They told me to escalate it to a claim. Probably knowing from past experience they’d win because it wouldn’t be investigated properly - since the tracking says delivered. I lost the dispute and $107.

I ordered brushes 3 weeks ago. They have not responded to my email. and when I try to check the status of my order. It keeps saying ‘not the correct order number’. One of the worst service and I wouldn’t buy anything from them next time.