David N.
Late or Never Delivery
Subject: Urgent: Non-Delivery of Paid Order and Misleading "2-Day Delivery" Claim I am writing regarding an order I placed on 6/16/2025, for which I paid an additional fee for “2-day delivery.” As of today, it has been one full week and I have not received the order. In addition, the tracking number provided on the website is non-functional, making it impossible to monitor the shipment’s status. I contacted your support team via email and received what appeared to be a canned response suggesting that had I read your website more thoroughly, I would have known that deliveries are “often late, if at all.” If this is in fact their policy, it is highly misleading to advertise and charge for expedited 2-day shipping.