This is my second review for this so-called casino. I was honest in the first one and I’ll be even more honest than this one. They are going downhill fast. They can’t even redeem my money in five business days when I submit a request before the start of business on Monday morning the reason for this is you have the option to cancel your redemption at any time recoup your funds and continue to gamble. Hence the more you gamble the more you’re gonna lose they know this they won’t admit it but that’s their strategy and it’s 100% BS. As soon as I get my $150 that I’ve been waiting for all week and now I have to go through the weekend without it I will be canceling my profile deleting it and will never use side pot or moon spin ever again hundred percent garbage companies.
Response from SidepotOct 7, 2026
Hi Gregg,
Thank you for taking the time to share your feedback and we're truly sorry to hear your experience has been frustrating. We understand how important it is to receive your redemption in a timely manner and we genuinely want to help make this right for you.
As Trustpilot is a public forum, we're unable to discuss account-specific information here. Please email us at [email protected] so our team can review your account and assist you directly. We really do hope to hear from you and have the opportunity to turn this around!
Thank you,
Sidepot Support
DC
Derek C.
Went to login for the first time In…
Went to login for the first time In months but says account has been blocked for breaking terms and conditions. Haha ok that's why have an account with probably a 100 sweepstake casinos and never have had this issue occur. Maybe cuz I never deposited but claimed the $1 bonus everyday. Ratings speak for itself. Trashy not so classy
Response from SidepotOct 7, 2026
Hi Derek,
Thank you for reaching out and we're sorry to hear about the trouble accessing your account. We'd love the opportunity to look into this further and get some clarity for you.
As Trustpilot is a public forum, we're unable to discuss account-specific information here. Please email us at [email protected] so our team can review your account and assist you directly. We hope to hear from you soon!
Thank you,
Sidepot Support
WW
web W.
Scammed for 1k
Scammed for 1k, cancelled withdraw for no reason then tell you to contact support and its not even possible to actually talk to anyone. Scam website dont deposit here
Response from SidepotOct 7, 2026
Hi there,
Thank you for reaching out and we're sorry to hear you feel this way. We completely understand how frustrating that must be and we genuinely want to help get this sorted out for you.
As Trustpilot is a public forum, we're unable to discuss account-specific information here. Please email us at [email protected] so our team can review your account and assist you directly. We truly hope to hear from you soon!
Thank you,
Sidepot Support
DS
David Scott C.
Evaluating Social Casino Redemptions and Support Transparency
Evaluating Social Casino Redemptions and Support Transparency: A Review of Payout Limits and Dispute Resolution
Navigating the terms and customer service protocols of online social casinos can occasionally expose significant gaps in user protection, particularly regarding redemption caps and game history transparency. A recent experience with an unverified platform highlights several systemic issues players should consider before depositing funds.
Key Operational Concerns
Opaque Redemption Restrictions: The platform in question that I am writing about is SIDEPOT and there tiered withdrawal limits based on cumulative deposit history—such as capping daily withdrawals at $100 for lower-tier accounts while requiring deposits exceeding $1,000 to unlock higher limits. These structures can disproportionately restrict casual users.
Insufficient Game Audit Logs: Dispute resolution relies heavily on granular data. When game histories provide only broad timestamps, denominations, and balances without recording specific table selections or bet placements (such as exact roulette numbers), verifying game outcomes becomes nearly impossible for both the player and support staff.
Substandard Payout Structures: Standard single-number bets in European roulette yield a 35:1 payout. Discrepancies where payouts drop significantly lower without clear explanation—compounded by a lack of detailed bet history tracking—prevent users from validating game integrity.
Extended Support Delays: Response times exceeding a week during active financial or gameplay disputes indicate a lack of adequate consumer support infrastructure, leaving users with little recourse when technical or accounting errors occur.
Recommended Steps for Affected Users
If you encounter similar operational hurdles or unresponsive support teams, consider taking the following actions to protect your interests:
Secure All Documentation: Immediately capture screenshots of your transaction history, available game logs, balance changes, and any support ticket timestamps or communication gaps.
Review Payment Processor Policies: If deposits were made via third-party processors like PayPal or credit cards, investigate whether the transaction terms allow for dispute filings regarding unfair business practices or unrendered services.
Escalate to Consumer Protection Agencies: File formal complaints with relevant consumer protection watchdogs or state regulatory bodies if the platform operates within a regulated framework.
Utilize Public Review Platforms: Sharing objective, documented experiences on consumer review sites often prompts a more active escalation response from corporate management than standard ticketing systems.
Carefully reviewing the terms of service, redemption rules, and historical user feedback for any new gaming platform can help prevent unexpected financial bottlenecks and ensure a more transparent experience.
Sept.25, 2026 still have not heard anything in regards to dispute.
Response from SidepotSep 15, 2026
Hi David,
Thank you for taking the time to share your feedback. We take all concerns seriously and we would genuinely love the opportunity to look into this further for you and address any questions you may have.
As Trustpilot is a public forum, we're unable to discuss account-specific information here. Please email us at [email protected] so our team can review your account and assist you directly. We look forward to hearing from you!
Thank you,
Sidepot Support
JS
Josh S.
Save your money this is a bull crap app…
Save your money this is a bull crap app that will just take your money. It used to be a good app but not anymore it does not pay out save your money
Response from SidepotSep 15, 2026
Hi Josh,
Thank you for reaching out and we're sorry to hear your experience hasn't been what you expected. We'd love the chance to look into this for you and see what we can do to make things right.
As Trustpilot is a public forum, we're unable to discuss account-specific information here. Please email us at [email protected] so our team can review your account and assist you directly. We hope to hear from you soon!
Thank you,
Sidepot Support
KA
Kristin A.
If you want great games with absolutely…
If you want great games with absolutely no wins this is the place to play. If you just want to throw some money in the trash, play here because you will not win. If you do it won't happen twice. The ratings says it all. Daily spins...nothing....20 cent bonuses. Sidepot knows they are going down and is keeping every penny people give them when they do. Never again.
Response from SidepotAug 25, 2026
Hi Kristin,
Thank you for sharing your feedback. We're sorry to hear your experience wasn't what you hoped for, and we'd really like the chance to look into this with you.
If you'd like to discuss your experience further, please reach out to us at [email protected] and our team will be happy to assist.
Thank you,
Sidepot Support
JW
James W.
This site really sucks and also the…
This site really sucks and also the wheel is rigged to only land on GC..im talking to the gambling board about this issue and its not right or fair the redemptions take 5 to 6 days which is way to long..they wait like this so u will cancel and play it all back..
Response from SidepotAug 25, 2026
Hi James,
Thank you for sharing your feedback. We understand your concerns regarding the game experience and redemption timeframe, and we’d appreciate the opportunity to take a closer look at your concerns.
Please reach out to us at [email protected], and our team will be happy to review the details with you.
Thank you,
- Sidepot Support
KD
Keena D.
Sidepot is just pure ridiculous
Sidepot is just pure ridiculous. I have won a few times, BUT ever since my LAST win, the games from the provider that I normally play are suddenly all unavailable. They all say “coming soon” even though I know that’s not true because I have played those very same games. They are dictating what games I play because I learned how to finally beat the site. At first I used to lose but once I started winning, they started dictating my games. A friend of mine uses sidepot and she can play the games that I cannot play. I just reached out to customer service to close my account. They won’t get another dime out of me. I lost 3 different sessions back to back. Straight cheaters and we all need to come together and make a class action lawsuit against them. They “reel” customers in with the frequent bonus packages just to take your money. Their goal is really for you to never win and if you do, they will definitely find ways to dictate your gameplay. 0 STARS!!! Let’s get them shut down!!!!
Response from SidepotAug 14, 2026
Hi Keena,
Thank you for taking the time to share your experience with us. We're sorry to hear you feel this way and we genuinely want to help. We'd love the opportunity to take a closer look at things and make sure your concerns are properly addressed.
As Trustpilot is a public forum, we're unable to discuss account-specific information here. Please email us at [email protected] so our team can review your account and assist you directly. We hope to hear from you soon!
Thank you,
Sidepot Support