Aaron
I purchased a gold package that…
I purchased a gold package that includes 50 free spins on a game and when I redeemed the spins it hasnt let me play a single one of them. The game wont even load. When I sent them a message with screen shot of the error they told me to do all the normal stuff, clear cache blah blah. Did that still nothing. Then was told its been elevated to someone else and would be back in touch. Ive emailed them numerous times only to get the same prewritten response yet no action taken and no compensation of spins or anything given. And no fix and I spent money on their product and did not and still havent recieved what I payed for and its been a week. Now they dont even answer the messages.
Response from SidepotJun 23, 2026
Hi Aaron, Thank you for your feedback and we sincerely apologize for the experience you've had. We recently completed several updates and improvements to our platform and would like the opportunity to review your account and make this right. As Trustpilot is a public forum, we're unable to discuss account-specific details here. Please email us at [email protected] so our team can look into this directly and assist you. We look forward to hearing from you. -Sidepot Support



