RaH
good quality products
I initially had issues contacting customer services as my emails were not getting through. However once contact was made the company went out of their way to help with my return. Due to their action and kindness I would use this site again. In addition the quality of the garments were great.
Response from ShuukNov 11, 2021
We would like to clarify, that we take care of every single one of the concerns that are brought to us via email to our customer service team, and we do not have any communication that has not been replied to. As you can see in all the rest of the reviews, customer service is a really important part of our business and we are pending of every detail of it. As a matter of fact Customer Service is our #1 priority. Each one of our team members are absolutely committed to offer our customers a great shopping experience. Fortunately we could reach this goal, and you can check it seeing that almost all our reviews are excellent. I understand that maybe you sent emails to a different email address, but all communication must be sent to [email protected]. Make sure you send us an email to the correct e mail address, with your order number and we will be happy to assist you. Some of our customers sent their e mail to non existent e mail addresses. Could you please check to which e mail address did you send your e mail? Kind regards, Shuuk team.