llegó un set de aretes sin dije. Ya lo notifiqué ya esta en camino- falta control de calidad en despachos
Response from ShuukOct 19, 2022
Hola, Juan
Gracias por compartir su experiencia en Shuuk.com.
Lamentamos el hecho, pero estamos orgullosos de que supimos resolverlo muy fácilmente y que su nuevo artículo está en camino.
Inconvenientes como estos pueden suceder, lo importante es hacerse cargo y resolverlos.
Saludos!
MO
Monica
Feedback on Post-Purchase Offers
UPDATE: Shuuk contacted me directly after my feedback, they were very helpful and responsive. I appreciated their help. Also, their returns and refund process was very fast and easy.
PREVIOUS: I am a first time customer. After I placed my order, I got a post-purchase offer for an extra 12% off the shoulder bag from my order. I thought it was a discount in addition to the item already in my order, but it added a SECOND bag to the order as a separate purchase. It’s a bad and confusing user experience for the website to offer a post-purchase item at a discount for the exact same item that was already part of my order. I did not want to have my credit card charged for both items, when I thought I was just ordering one.
Response from ShuukSep 30, 2022
Dear Monica,
I hope this message finds you well. I'm sorry for this issue .
Our customer service is currently closed, but tomorrow morning I will find out why we didn't want to modify your order, as our main concern is to offer an excellent shopping experience to all our customers.
On the other side I could verify that we made a refund on your account.
Everything will be solved tomorrow morning and you will not be charged for the additional item.
Kind regards,
Shuuk Team
MP
Maria P.
my name maria i am very happy with this…
my name maria i am very happy with this story my favorite thing is shopping and i like the clothes everything i like i shop a lot
Response from ShuukSep 30, 2022
Hello Maria,
thanks for your review.
We love that you chose us as your to-go fashion marketplace.
Kind regards,
Shuuk Team
HE
Heather
I am so happy to have found Shuuk!
I am so happy to have found Shuuk! There are so many scam clothing companies on the internet it’s hard to know who’s legitimate. I came across them advertised in my Instagram feed and I’m glad I took a chance with Shuuk! Shipping was fast. The clothing looks the same in real life as it does pictured online, and is high quality. The materials are as advertised and are soft, comfortable against the skin, good weights, saturated colors, & no odors. Craftsmanship is excellent. I did receive a dress with a faulty zipper, but it was the only defect in a large order. I had used their size chart and my measurements, but unfortunately I had to return most of my order because the clothes were too big. However, it may just be fit preference. The current trend seems to be bigger, looser clothes and I prefer more fitted, tailored for my body type. For reference I am 47, 5’10”, 135 lbs, 40”hips, 29” waist, 36”c chest. I ordered size M for most everything, but I think S would have suited me better. The return process was easy & customer service was excellent. I will definitely order from Shuuk again, but in a smaller size, & am excited to share this store discovery with friends and family.
Response from ShuukAug 15, 2022
Hello Heather,
Thank you for your review.
Shuuk is so happy to have found you!!!
For any inconvenience or return please know you can send an email to our customer care department at [email protected] and we will be happy to help you sort all your doubts.
Kind regards,
Shuuk team.
VC
Valued C.
Well made but not flattering
Unfortunately, I had to return all but one of the items I ordered, but the return and refund process was super easy. All the items seemed well made, but the styles were not flattering on me. I think their style is more suited to a tall and narrow body type for the most part. With my height (or lack of) and bust, almost everything made me look bigger or had the waist at a weird height for me.
Response from ShuukJul 8, 2022
Hello Reina,
Thank you for the feedback, please note that for any issues you can contact our customer service department at [email protected] and we will be happy to assist you with anything you need.
Kind regards,
Shuuk team
LU
Lori U.
Order a size up on tops and dresses
Order a size up on tops and dresses. Would love it if these dresses weren’t floor length but otherwise the prints are refreshingly not ditsy floral with flounces. I’ll hem them to ankle length.
Response from ShuukJun 28, 2022
Hello Lori,
thank you so much for your review.
Please remember that for any size exchanges you can send us an email at [email protected] and we will be happy to guide you through the process.
Kind regards,
Shuuk team.
RA
Rita A.
Lovely product at a good price and…
Lovely product at a good price and decent shipping time. Some of the product materials could be a better quality, but it reflects the price.
Response from ShuukJun 28, 2022
Hello Ritta,
thank you for your feedback. =)
Kind regards,
Shuuk team.
DO
Doreen
The quality of the linen fabric looks…
The quality of the linen fabric looks very good. My entire summer wardrobe is linen from Italy. I haven’t tried it on yet but I’m sure it will fit beautifully.
Response from ShuukJun 28, 2022
Hello Doreen,
Thank you so much for your review. We really appreciate your feedback.
Kind regards,
Shuuk Team