shrubhub.comReviews of shrubhub.com

This company charged me. Did not provide a service. Tried to sell me more services. I said no. They said someone would call me for a refund. They never called. They are not answering emails nor do they have a customer service number. I feel scammed. How are they in business?

Would give zero stars if possible!!! 30 day refund policy is a complete joke. The designer strings you along until you are outside any refund. Very long delay between revisions. Their designer even told me not to worry we had plenty of time and if I wasn’t happy we can get a refund. Terrible do not use. Lots of upsell and terrible company. Project start 1/12 See below Kevin Feb 1, 2024, 10:40 am Are we close to having revision done? ST Steve Maximilian (Project Manager), Feb 1, 2024, 11:29 am it takes from 7-10 days and will be uploaded after that Kevin , Feb 1, 2024, 12:36 pm Can we expedite? when does my 30day policy end? ST Steve Maximilian (Project Manager), Feb 1, 2024, 12:51 pm i will do my best dont worry! Kevin , Feb 2, 2024, 12:54 pm But what day does my 30days end? ST Steve Maximilian (Project Manager), Feb 2, 2024, 2:50 pm February 26 Kevin , Feb 6, 2024, 6:17 am is this almost ready ST Steve Maximilian (Project Manager), Feb 6, 2024, 10:51 am Yeah it is might be this Thursday on your dashboard Kevin Feb 8, 2024, 7:15 am will this be done today? ST Steve Maximilian (Project Manager), Feb 8, 2024, 11:40 am Yes its done just passing some checks before uploading

In December 2023, we paid $750 to shrub hub to design the landscape of our new home. We had a one hour phone call with our consultant who immediately began to upsell us on every service they had such as irrigation and lighting. When we resisted, we were told that our lot was large and we had to pay extra anyhow. We did pay an extra $300 and as instructed sent pictures, blueprints, surveys, and they each picture. 18 days later, the first draft didn't even have the trees correctly marked and so the landscaping was completely off. We contacted Shub Hub and was told to put her comments in the chat for the Consultant. The consultant assured us everything would be OK and he would redo the work to our satisfaction. We sent more pictures and I labeled each picture and each tree 14 days later we received a plan that was no better than the first completely wrong and unusable. We are now more than $1000 in payments and don't even have a single draft that we can use to make matters worse we pay for 30 days unlimited changes and that time was used up waiting for the consultant to send us a version we could actually evaluate, my recommendation is to never use shrub hub for any real project. We called our credit card company, and we were told no refund was possible. Buyer Beware!!

Garbage experience. None of the plans matched anything remotely close to what I asked for. Total waste of money IMO. I gave them photos and strict requests “no pavers or patio features, i just want flowers and plants!” - and i got a full walkway and patio plan. Awful customer service and no refund. I hate this company with passion.

We live in eastern NY state and asked transition area to our surrounding Forrest with with no grass area or hard scape. The design came back including all the things that did not want plus it looked like a residential planting. Rear property line was shown as side yard, whish was totally incorrect. Secondly we asked for all plantings native to be our area. He recommend a of $525ea gum tree which is native to Colorado. What a waste of money and time. I would not recommend ShrubHub and I will be asking for a refund.

I'd give Zero stars if that were possible. I paid for the design and extra unlimited consult. I did everything I was supposed to do promptly. After my phone consultation they never contacted me with a design. I asked for a full refund and they only refunded part of it. Been fighting with them for months. In a credit card dispute they lied stating "they user" (me) didn't keep scheduled appointments. They just totally made that up!!!

The plants they recommended were not the correct height, light requirements, or even appearance as those on the design. The design looks great, but if I were to install it, it would all be dead within a year in our zone. The second re-design they did was based mostly on deciduous plants that die back in the winter, so our landscaping would have looked horrible for half the year. The designers do not understand plants at all. I have requested a refund, per their "30 day money back guarantee" five times and they won't refund it. It was a huge waste of time for us.

Big Scammers !! Be aware !! I purchased their package for designing my backyard and paid aprox $300. Whenever I tried to schedule the appointment the calendar on their website never works. I then had a family emergency and I contacted the customer support that I am now not in the condition to start my project and want to get a refund just after a month and upon that I was told that "do not worry !! We can offer you one free something service and you can get consultation anytime" In Oct 2023 after almost trying to schedule the appointment on their website the calendar again didn't work , So i contacted the customer support and said I want to schedule the appointment again as now I am done with my family issues and also with the remodeling work, Now here is the twist Customer support told me that your payment is only valid for year and now you will have to pay extra $100 to make it work. I was shocked and surprised as I they never reveal this anytime during the chat about the validity of this. How can I trust a company like this which never tells us when we ask for refund and now they are asking more money for the same services. If they would have told us when I ask for refund I would have cancel that package. I am also reporting this to BBB and Google reviews. Stay away from them as they seems to be running scams. Thanks Piyush