shrubhub.comReviews of shrubhub.com

Please do not trust them. They are scams, and they only charge you. The money back guarantee for them is not through

It's a scam. Over promise and lie. I had high hopes but they don't have the expertise to execute. Spend your money elsewhere.

DON’T USE THIS SERVICE IF YOU HAVE AN HOA! Shelled out over $600 to include HOA quality renderings and unlimited revisions. The problem is, neither the first or second design were even close to what I wanted and by the time I got something that I could even submit to my HOA, it took them 2 weeks to reject the plans and the revisions ran out and they asked for another $150 to do another revision. I get it, what I paid for was 30 days of unlimited revisions. But what they don’t tell you is how long it takes to turn around revisions, and when you’re held to an HOA, there’s no way you can get anything more than one design in 30 days. So when that one misses the mark, you’re out $600 for a few hours worth unusable of work. Know what you’re getting yourself into, and don’t waste your money.

I spent a lot of time uoading photos of the entire site and providing input on design requests including preferences on shrubs etc .. I got back a design that put an outdoor kitchen on top of steps leading out of the house and a bar looking into the kitchen instead of the view of the pool !!! Don't waste your money !! When I contacted them about correcting their errors they said they would need more money ! What's scam.

In some weird auto-fill glitch, the shipping address was updated to a completely different state, despite the street address being correct. When I reached out about the issue, they said it was already en route and couldn't be rerouted. FedEx said differently when I talked with them. When I followed up with Shrubhub, they said the plants wouldn't handle the rerouting and "Apologies for the inconvenience" ... that's it. $170 order and less than zero effort to get it right.

Super scammy. Phone consultation went over everything I had already told them in the questionnaire- certainly not value additive. Then I was told I would have to pay extra given the size of my yard- which was something that I could have been easily informed of up front (and probably would have paid had they been transparent). I cancelled immediately.

had them do a basic design provided them plans and full photo documentation as requested. took several weeks they asked for more money and then what was provided was useless. furthermore it was not even buildable as there was no consideration the the topography of the yard. It was a nice thought but to good to be true.

Highly disappointed would not recommend this company to anybody. The advertise that you will get a shopping list, expert consultation, and contractor quotes in your area and under 15 days, which none of it is true. I did schedule my consultation within the 15 days, but as for an expert, I would highly disagree. She barely spoke English and I couldn’t understand what she was saying and I feel my design ideas were lost in translation. I provided pictures, videos, accurate measurements of my yard and Inspirational photos to work off of. The design was completely disconnected and the only thing they really did was a design with new plants which was not my main goal. The main features that I wanted were not addressed which I clearly stated in the notes. I feel they were just trying to upsell their plant services which I would not be using anyways I requested a refund within 30 days and if you dig deep enough, You will find their policy where they only offer partial refunds. After spending $500 with upgrades, they only offered me a 20% refund. I normally don’t write reviews, but the service was so bad and I felt scammed and feel compelled to warn others seeking their services.