ShrimpupaquaticsReviews of shrimpupaquatics.com

I have had nothing but problems with Shrimp Up Aquatics! I ordered on May 20th. Had no response from them. I reached out on May 29th. I was informed that my order could not be filled due to a Guppy quarantine but was not informed of this earlier. I reordered on May 29th getting different fish along with shrimp and a pleco. My order came on June 3rd. with only one Rummy Nosed Tetra and the other two were mostly consumed by shrimp and could not take pics as there was only fragments. Also, same with shrimp. Only 3 of 5 were alive and the others were consumed my remaining shrimp. All species were put in one bag instead of separately. The bag was put in an unsealed heat bag with a piece of packing material on one corner. Please do not order from Shrimp Up Aquatics because it is a crap shoot how your order will arrive.

I order shrimp from this place and got the typical automated order confirmation. The website promised free UPS 2 day shipping. 24 hours later, I had no shipping confirmation, so I sent an email saying I needed them shipped by the next day for the order to get to my house before I left for the weekend, otherwise can el the order. 24 hours later, a Postal Service label was printed and info sent to me, but the packaged wasn't shipped. 48 hours later, still not shipped. The Postal Service does not get to my location in 2 days from anywhere anymore. Three days after my email was sent, they finally responded saying they would ship them today (Wednesday) which means they would likely arrive Friday after I leave if they miraculously got her in 2 days, but more likely Monday and dead. So, I asked again for a refund (I think the 3rd time at this point), and they said they would refund everything accept the shipping label, despite the fact that my first request for a refund was 24 hours before they printed the label. Their customer service is terrible and extremely slow, and using the postal service instead of UPS is unacceptable.