ShrimpupaquaticsReviews of shrimpupaquatics.com

I wish I could give zero stars 🌟 because at this point my nerves are shot. Order #55840 i ordered a pack or Skittle shrimp and pom pom crabs.... I got the shrimp and the shrimp only. My account was charged for both and said both were delivered 🙃. Nope. So I sent an email, called the customer service number (there is no person on the other end) filled out their DOA paperwork TWICE even tho my order is just plain missing (They want you to take a pic...its required.... how do you take a picture of nothingness) I got an email back telling me to fill out the DOA form! So I did again. I wrote a review and it was deleted so clearly there's a human or a bot somewhere. I just want my money back at this point and I cant even get that.... just don't do it to yourself. Especially if you're neuro spicy and have a heightened sense of justice. It'll make you wanna scream. Also they only ship on Mondays and Tuesdays....

Have not received the moss we ordered after more than two weeks. We reached out and got a rude response. Will not order from this immature and unprofessional company again until they hire some adults.

Stay away! They do not have anyone on the phones or replying to emails. I made an error during check out, as I used a third party app and haven’t done so in a while. Absolutely my fault. The *moment I realized the address was wrong, just after I hit “order”(of course), I reached out and tried to fix the issue. I have called 5 times, sent I believe 5 emails now, all to receive nothing in response. Take your money elsewhere. This has been an absurd experience. Shout out to the people in Quincy, MA that got a shipment of live shrimp from me, I hope you enjoy them and definitely don’t look me up and call me a weirdo!

The owner I believe goes by the name of Thomas. Customer Service is nonexistent with the store all automated phone support system. Order#51917 that was assigned time was shipped early Saturday morning (09/12/26) and is not expected for delivery until Thursday (09/17/26) not sure what the logic is behind that. Also requested a refund, several times before the order was to be shipped out with no reply or concern. I would highly recommend for anyone looking for aquatic shrimp not to do any purchases from this so called aquatic store, nothing but frustration is what you will receive.

The first time I ordered them, it was pretty fast shipping. So I recommended my friend to order it it’s been three weeks and she still hasn’t received her order and the second batch that I ordered still hasn’t been shipped after two weeks I have emailed them multiple times with no luck of getting a hold of them.

Never received my $90 order. They don't answer the phone nor do they answer the emails sent from their "Contact Us" page. STAY AWAY.

One shrimp DOA, dead on arrival. Other 3 died next few days. Ordered 10, 40% of them died under first 9 days. 1 arrived with caldo, and almost infected whole tank. They do not respond on emails, and ignore bad reviews. Save tour money and avoid!

I ordered some Rasboras, a pom pom crab, and some cory catfish to the tune of just a little more than $95 on June 3. Kept waiting for the shipping, was told the first time they didn’t make it through quarantine. Second time after 2-3 weeks that they only had a partial order and I said I would rather have them all at the same time. 3rd contact was it was too hot to ship, 4th, 5th, 6th time, nothing. Now Ive been being ghosted. No reply by email. Phone goes to voicemail that the mailbox is full. Ordered shrimp before and had great service. This time not. Check the tracking number and it says it was delivered on the 28th. Do not trust your moneys with these people. Not very good customer service. Oh, and now every email ad I receive from them is a picture of the pompom crab that I ordered.