Shred NationsReviews of shrednations.com

Response from Shred NationsFeb 5, 2015

Dear Jim, I'm sorry that our local shredding provider was unable to connect with you. Unfortunately, we only have one provider in your market. We are diligently working to improve our service, and your feedback is quite valuable. We have spoken with the local shredder and have assurances that they will try harder to connect in the future. If you still have a shredding need, we'd appreciate a second chance to service you. Sincerely, The Shred Nations Customer Service Team 800-747-3365

Response from Shred NationsJan 30, 2015

Dear Sharon, We apologize that you had an unpleasant experience. This is not indicative of the service we provide. We have reached out to our local shredding partner and asked them to help sort through what exactly happened with this scheduling issue. Once we connect you with a provider in your area, our expectation is that they will handle their scheduling professionally. If there is anything we can do on our end, please give us a call at 800-747-3365. It is our goal to help you safely and securely shred your sensitive documents, and we strive to provide excellent customer service and peace of mind. Sincerely, The Shred Nations Customer Service Team 800-747-3365

Response from Shred NationsJan 26, 2015

Dear Andy - I apologize that you had a less-than stellar experience with our service. I called this morning and left you a message regarding your request this weekend. The service provider who covers your particular zip code had opted out of servicing your area and our system did not catch up in time. We are sincerely sorry for any inconvenience this may have caused you. I have personally looked into this and I believe I have found an option for you if you are still in the market to get your sensitive documents destroyed by a reputable and licensed provider who can offer a Certificate of Destruction for your records. Please call me directly at the number below and it would be my pleasure to assist you if you are still in need. Again, on behalf of the Shred Nations Team, please accept our apologies for our mistake. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214

Response from Shred NationsJan 21, 2015

Dear Kim - Thank you for taking my call today. I am terribly sorry that you had difficulty getting service from our local shredding provider for the destruction of your sensitive documents. As I explained, our provider said they no longer service your rural zip code, but they apparently forgot to tell us. Regardless, I agree that this is unacceptable. Although your geographical region makes it difficult, I personally promise to do my best to find a safe, secure and reasonably priced shredder to service your needs. We appreciate your patience and your indulgence as we attempt to correct this issue. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365

Response from Shred NationsJan 20, 2015

Dear Kelly - Thank you for taking my call this morning. We very much appreciate the opportunity to solve problems as they arise. Overall, we are proud of our speedy response time when we match you with a local shredding provider. Obviously, in this case, the ball was dropped and we sincerely apologize for any inconvenience this may have caused. I personally contacted the shredding provider to let them know that you were not contacted and I have every assurance that they will follow up with you today. Thank you for letting us know about this issue and especially for giving us the opportunity to resolve it. We appreciate your feedback. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365

Response from Shred NationsDec 30, 2014

Dear Susan, We apologize that you had an unpleasant interaction with our local shredding provider. We have reached out to Marty and asked him to help resolve this issue. If there is anything we can do on our end, please give us a call at 800-747-3365. It is our goal to help you safely and securely shred your sensitive documents, and we strive to provide excellent customer service and peace of mind. Sincerely, The Shred Nations Customer Service Team 800-747-3365

Response from Shred NationsDec 30, 2014

Dear Dale, I'm sorry that our local shredding provider was unable to connect with you. We are working to improve our service, and your feedback is quite valuable. We have spoken with the local shredder and have assurances that he will try harder to connect in the future. If you still have a shredding need, we'd appreciate a second chance to service you. Sincerely, The Shred Nations Customer Service Team 800-747-3365

Response from Shred NationsDec 30, 2014

Dear Jerald, I apologize that our local shredding provider was unable to connect with you by phone. We are working to improve our service, and your feedback is quite valuable. We have spoken with the shredding provider in your area and have assurances that he will try harder to connect in the future. If you still have a shredding need, we'd appreciate a second chance to service you. Sincerely, The Shred Nations Customer Service Team 800-747-3365