Claudia D.
Doing business with unreliable companies.
Shred Nation was professional and prompt, however they are doing business with companies that are not reliable. I was informed that someone would contact me to schedule a time whom I have never heard from.
Response from Shred NationsApr 2, 2015
Dear Claudia - I apologize that our local provider didn't fulfill their end of our process. We let customers know that a secure, local document destruction provider will be in touch to schedule your shredding - usually within the next business day. In your situation, the length of time is agreeably unacceptable. I have personally reached out to the local provider to expedite this process and I let them know that you are understandably perturbed by their inaction. They have been with us since 2010 and are usually extremely reliable. If you are not contacted promptly, please let me know so I can find another solution for you today. (Here is the response I received from the owner of our local provider already: Erik, That’s really odd because we typically contact them right away. Let me check with Melanie when she gets in at 8:30 because she most likely would have been the person to make contact. We will follow-up this morning for sure. Thanks, Tom Tom Nash Owner – General Manager) Their initial response in not indicative of the service we endeavor to provide. Your irritation is completely understandable and your feedback helps us continually improve our service. Please let me know if I can assist you in any way. Please accept my apologies once again for this uncharacteristic blunder. Most sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214