Shred NationsReviews of shrednations.com

Response from Shred NationsMay 28, 2015

Dear John - Thank you for taking my call this morning so we could sort this out for you. It looks like you had two distinct, separate needs. One for a document destruction purge and the other for a hard drive destruction request. We erred by sending this as one single request and we apologize sincerely for our mistake. As I told you in our conversation, I will have a company contact you about the hard drive and I will have a LOCAL shredding provider call you about your document destruction needs. I really appreciate your feedback as it allows us to quickly solve problems when they arise. We are a very efficient internet company, but it is our people who make us the best at what we do. Thank you for understanding that we too are human - more importantly - thank you for being kind enough to allow us the opportunity to correct this issue to your complete satisfaction. Keep in mind, as I explained on the phone, that if we are able to meet or exceed your expectations, we would appreciate it if you could revisit this Star Review to reflect our efforts to offer exceptional customer service. Let me know personally if you need anything else. Best regards, Erik Larsen Shred Nations Customer Care 800-747-3365 x 214

Response from Shred NationsMay 7, 2015

Dear Quin, We apologize that you did not hear from our local shredding service provider to schedule service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball, it reflects poorly on us. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Sincerely, The Shred Nations Customer Service Team 800-747-3365

Response from Shred NationsMay 1, 2015

Dear Barry - I am sorry that you were displeased with our service. Our records indicate that we were able to match you with three separate, local document destruction providers close to your location to handle your shredding of 24 legal boxes and 15 letter boxes. Your request came through fairly late in the day yesterday. Hopefully, by now, you have been contacted by some or all of these providers to offer service and competing quotes for your project. If not, please contact me directly and I will expedite the process. I apologize that we did not meet your initial expectations, but I hope you will give us the opportunity to correct this matter to your complete satisfaction. Here at Shred Nations, we value your honest feedback so we may endeavor to consistently improve our service. If we are able to turn this issue around to make things right, we would appreciate you revisiting your star review to reflect it. Thank you. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214

Response from Shred NationsApr 24, 2015

Dear Bianca - I reached out to you and left a message. I apologize that our service failed in some way. We take your comments seriously and we appreciate your feedback. I understand that you filled out a form on the Shred Nations website. Since you filled it out so completely (thank you) we immediately forwarded it to two (2) providers in your area to offer you competing quotes with our secure document destruction specialists. "DD Logistics" was NOT one of them and they are not even in our network of providers. You should have received an email from us letting you know the companies who would be contacting you and the Biography pages of the local shredding providers. If this unfortunate situation works out to your satisfaction, please remember that you can revisit this review and edit it to reflect the hopefully satisfactory result. If there is anything else we can do for you, please do not hesitate to call. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214

Response from Shred NationsApr 20, 2015

Dear Lee We received your request late Saturday afternoon. We emailed you back immediately to gather more information to better serve you because the form you filled out was incomplete. Like the majority of document destruction providers across the country, we do not work weekends but we still reached out. We are sorry we could not have helped you any sooner. We are glad you were able to help yourself in this situation and hope all went smoothly with your document destruction needs. Thank you for your valuable feedback. We will use it to improve our services moving forward. Again, our apologies for wasting your time. Sincerely, Shred Nations Customer Support 800-747-3365

Response from Shred NationsMay 4, 2015

Dear Michael, We apologize that you did not hear back from any of our local shredding service providers after they scheduled service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that shredding your sensitive documents is very important. If you still have a shredding need, we'd appreciate a second chance to service you. Sincerely, The Shred Nations Customer Service Team 800-747-3365

Response from Shred NationsApr 10, 2015

Dear Joan, We are sorry that our local shredding provider was unable to connect with you. I reached out to the local provider, left a message, but have not yet gotten a response. Unfortunately, we only have one provider in your market. We are diligently working to improve our service, and your feedback is quite valuable. Our goal is that the local shredder will try harder to connect in the future. If you still have a shredding need, we'd appreciate a second chance to service you. Please let me know if I may be of further assistance. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214

Response from Shred NationsApr 2, 2015

Dear Dr. Staff - Here at Shred Nations, we pride ourselves on partnering with secure, local document destruction providers who offer the highest level of customer service. We sincerely apologize that the provider we matched you with seemed to have dropped the ball here. This is not indicative of the service we provide to customers like you on a daily basis. We have reached out to the provider to get a sense of why this issue occurred, and we will be in touch as soon as we get an answer. In the meantime, if there is anything I can do to assist you, please do not hesitate to cal me directly. We want to resolve any issue when they arise, and we certainly appreciate your feedback. Thank you for your understanding. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214