Shred NationsReviews of shrednations.com

Response from Shred NationsJan 14, 2015

Dear Dianna - Thank you for letting us know about this. I can understand your frustration, as we specifically tell our shredding customers that a local provider will be in touch with them within a few minutes to an hour. I have personally called our providers in your area and I have been assured that you will be contacted with a quote and an apology today. Thank you for your understanding and especially for the opportunity to correct this issue. We value your feedback. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365

Response from Shred NationsJan 14, 2015

Dear Evelyn: Thank you for taking my call today so we could better understand what happened in this particular case. We are pleased that - once you filled out a service request form on our website - you were contacted promptly by two of our service providers in your area. However, we completely understand your disappointment in the lack of follow-up from the On-Site provider. We have notified the provider in hopes of correcting this for you, but we understand that you decided to take another path. Thank you again for your feedback. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365

Response from Shred NationsDec 30, 2014

Dear Shannon, We apologize that you had a less than optimal experience with Shred Nations. We have spoken with the local shredding provider about this problem, and expect more professional interactions in the future. Many different scenarios can arise when quoting shredding prices solely based on estimated volume. Our intent is to always provide the safest and most secure shredding service possible. Of course it is your right to understand when pricing changes, and we will strive to do better at explaining these variances in the future. Sincerely, The Shred Nations Customer Service Team

Response from Shred NationsDec 30, 2014

Dear Harry, We apologize that you did not hear back from any of our local shredding service providers. I have shared your feedback with our shredding partners, and have personally encouraged them to respond to inquiries with urgency. We understand that shredding our sensitive documents is very important. If you still have a shredding need, we'd appreciate a second chance to service you. Sincerely, The Shred Nations Customer Service Team 800-747-3365