Shred NationsReviews of shrednations.com

Response from Shred NationsJun 19, 2015

Dear Colleen - We have reached out to the local document destruction provider in your area who received your request for shredding to understand why you were not promptly contacted. We assure you that moments after we finished speaking with you, your request went out to the provider. At this point, we have not heard back. This is entirely unacceptable and we profusely apologize for this uncharacteristic flub. We pride ourselves on the fact that our service is normally quick and efficient. We value your feedback as it alerts us to this type of issue and allows us to follow up and correct problems that might arise. If you are still in need of service, please give us a second chance to service your shredding needs. Thank you again for quickly letting us know about this issue. Sincerely, The Shred Nations Customer Care Team 800-747-3365

Response from Shred NationsJun 15, 2015

Dear Hadley, We apologize that you did not hear from our local shredding service provider to schedule service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball, it reflects poorly on us. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Thank you again for your valuable feedback. Sincerely, The Shred Nations Customer Service Team 800-747-3365

Response from Shred NationsJun 15, 2015

Dear Jenny, We apologize that you did not hear from our local shredding service provider to schedule service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball, it reflects poorly on us. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Thank you again for your valuable feedback. Sincerely, The Shred Nations Customer Service Team 800-747-3365

Response from Shred NationsJun 5, 2015

Dear Catherine - Thank you for taking my call this morning so we can correct this issue. The timeliness of your feedback allows us the opportunity to follow up and we greatly appreciate the chance to do so. We were able to match you with two document destruction providers in your area and I have personally followed up with them to ensure you are contacted today. Please accept my sincere apologies for this mix up. We endeavor to have a seamless and user friendly process for customer like yourself and your willingness to allow us to amend things is greatly appreciated. Keep in mind that you can come back to this review and change the star review if you feel we are justified in earning a higher rating. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214

Response from Shred NationsJun 4, 2015

Dear Michele - Our information indicates that you spoke with one of our representatives here are Shred Nations yesterday. We apologize that our services were not explained in detail. We appreciate your feedback so we can continue to train our staff to be completely forthcoming in the details of how our service works. Most people are excited about using us because we can serve as a one-stop-shop for those looking to find the best pricing and service in the industry. We were able to match your needs with three of our partners in your geographical area so you would be able to have a choice in deciding who to hire locally for your document destruction project. We continually strive to improve our service, both for our partners nationally and for customers in search of reputable shredding providers. Since, according to your review, this was not properly explained, we can fully understand your frustration. Again, our apologies. If we can help you in any way, please feel free to contact us directly at the number below. Sincerely, The Shred Nations Customer Care Team 800-747-3365

Response from Shred NationsJun 3, 2015

Dear Peter - I left you a voice message. Your feedback today is both valuable and distressing. Our partners actually give us the price to quote and it is inconceivable that they would not honor that pricing. We have reached out to our partner that covers your zip code to find out what happened here and to rectify the situation. Please accept our sincere apology for this unsatisfactory issue - this is not how we normally do business. If I can assist you in any facet of your document destruction needs, please do not hesitate to contact me directly. If we cannot get this corrected in a timely fashion, we might be able to find you an alternative provider. Please let me know. Sincerely, Erik Larsen Shred Nations Customer Care 800-747-3365 x214

Response from Shred NationsJun 2, 2015

Dear Shonda - You should have received two emails as well with the biography pages of the two local document destruction providers we matched you with yesterday. As your request came later in the day, our full expectation is that the two providers will reach out to you today for your Shred Event request. If we are able to fulfill your expectations, please consider revisiting your 1-Star review to reflect this updated information. We value your feedback and we hope you will find full satisfaction in our service. Thank you. Sincerely, The Shred Nations Team 800-747-3365

Response from Shred NationsMay 30, 2015

Dear S. Mansfield, We apologize that you did not hear from our local shredding service provider after originally scheduling service. We will share your feedback with our shredding partner in your area, and will encourage them to respond to inquiries with more urgency and to follow up on this matter. This sort of thing is not indicative of our service - even when unforeseen issues arise, it is not acceptable to fail to keep the customer in the loop. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball - which is extremely rare - it reflects poorly on us and on them. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Sincerely, The Shred Nations Customer Service Team 800-747-3365