Russell C.
Poor quality product
The luggage looked good, but, after only one trip, the sewing on the seam of the middle-sized case began to come undone. Showkoo offered me $25 so I could try to get it repaired. I am not convinced a small repair will guarantee that the suitcase will not come apart when I use it on another trip. My conclusion...cheap, poorly made product. I will not purchase from them again.
Response from SHOWKOO LuggageNov 4, 2024
Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience with your recent luggage purchase. It’s important to note that we have recently encountered reports of counterfeit versions of our luggage being sold on Amazon. If there's any possibility that you may have received a non-genuine product, please reach out to our team. However, if you’re confident that the item was an authentic purchase from our company, we’d like to assure you that we stand firmly behind the quality of our products. You’re welcome to arrange for a warranty replacement or return through our official website or directly through Amazon. Our team is here to ensure that your experience with us is satisfactory. Thank you for giving us the opportunity to make things right.

