Jeremy P.
Refund agreed but still not processed
I paid £2,848.20 to Shoutem for app development services that were ultimately no longer required. No work was carried out and no time was spent on the project. I was very disappointed with the experience and felt I was pressured into purchasing services that were not needed by an employee who I understand is no longer with the company. The company later agreed in writing to refund £1,424.10 (50%), but the refund has still not been processed despite several follow-ups. As the agreed settlement has not been honoured, the matter has now been escalated for recovery.



