Short Story is the premier personal styling service for petite women. We're a woman-led team that intimately understands the struggle of finding well-fitting clothes as a petite. Using our expertise in petite proportions, we help women 5'4" and under find new and exciting styles with incredible fit. Our mission is to remove the "ugh" from the shopping equation so you can dress with effortless confidence.
shortstorybox.com (shortstorybox.com) has 119 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Website
shortstorybox.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 34% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I was a huge Short Story Fan until my last box. I had requested something specific and it felt like the stylist ignored it. Then the clothing selected was not right--kind of shabby and one item was a repeat of something I had gotten before and bought. On the positive side, I have some really nice items that actually fit. On the negative side, I don't feel like they are listening. I was very disappointed and when I wrote to express that, they were very nice but felt even when I emailed that I was talking to a BOT not a person. I am doubtful about doing this again but may change my mind.
Response from shortstorybox.comSep 17, 2026
Hi Lizzy, Thank you so much for sharing your experience with us! We are so sorry to hear that styling was a bit off in your last box and you didn't get the pieces you were looking for. We would love to connect with you and ensure that you receive the items you'd like to see! Our team are all real people and we look forward to connecting with you!
SB
SBC
Very easy to navigate but pricey
Very easy to navigate and order. The clothing ends up being very pricey and they send you higher priced clothing than asked for. Clothing is nice. Returns are super easy. But I could have gotten some of the same clothes $20 cheaper in some department stores. So they dont really offer anything you cant find yourself
Response from shortstorybox.comSep 10, 2026
Hi There, thank you so much for taking the time to leave us a review of our services! We do our best to accommodate different price preferences for our clients. Our pieces typically start at $38, the styling fee is always deducted from anything you keep. Having a stylist curate for you allows new fun ways to try clothing that you might not initially pick for yourself. We are so happy that you gave us a try and would love the opportunity to style your again some day :)
AL
AlexG
Warning: Think carefully before signing up.
**Update (Rating changed from 1★ to 3★):**
After posting this review and contacting customer service, Short Story responded, refunded the unexpected $25 styling fee, and offered options for dealing with the 5-day preview period.
I appreciate the professional response and willingness to resolve the issue, which is why I've updated my rating from 1 star to 3 stars.
That said, my original concern remains. The website does not make it easy to fully cancel an account or remove stored payment information, and we were charged for a shipment after changing the account to "Self Scheduled" as recommended. The customer service team ultimately made it right, but I believe the account management and cancellation process could be much clearer and more user-friendly.
I'm leaving this review to provide a complete picture: courteous and responsive customer service once the issue was brought to their attention, but a frustrating experience trying to stop the service in the first place. I hope the company continues to improve the user experience so future customers don't encounter the same issue.
Original Review
If the service works for you, great. Unfortunately, when it doesn't, stopping the service can be frustrating.
1. There is no customer support phone number. Emails are acknowledged promptly, but responses can be slow or, in my experience, not arrive at all.
2. There is no clear way to completely cancel the service. After deciding it wasn't a good fit, I discovered there was no option to delete the account or remove the stored payment method.
3. The FAQ recommends changing the shipping frequency to "Self Scheduled" to stop receiving boxes. I did that and it worked for a couple of months. Then, without making any changes, my credit card was charged $25 and I received a notification that another box was being shipped. I contacted customer support immediately, but the shipment proceeded anyway.
For transparency, I'm posting this review on behalf of my wife, who was the account holder. Our experience may not be everyone's, but potential customers should understand how difficult it can be to stop the service once enrolled.
Response from shortstorybox.comJun 23, 2026
Hi Alex,
Thank you so much for taking the time to update your review and for highlighting our team's efforts.
We are so sorry that you received an unexpected order and that you had trouble cancelling your subscription. We are actively working on updating this process to avoid this situation for future clients.
We also want to let you know that we do have a phone line available for real time support! You can always reach us at 415-917-3072.
We truly appreciate your patience as we work to build a better experience.
TC
Tiffany C.
Inconsistent
I was really impressed with my first box - it was the first time I received one of these types of boxes where everything fit! But my experiences have been mixed ever since. I often feel like my requests or style preferences are ignored and about half or more of each box is something I’d never ever wear.
Recently they told me they were shipping a box but the tracking showed it never got to the carrier. I was able to see what was in it and it was nothing that I would ever wear so after a couple weeks I asked if they could cancel that one and send me something new. They did, and it was great, but then randomly a few MONTHS later when I’m out of town for the holidays I get an email saying my short story box arrived. I didn’t order a new box. I thought it was an error or something. Then I start getting emails about how I have to send stuff back and I contact them about it. At first it seemed fine, they confirmed it was the old box and told me to send it back. When I got home and confirmed that, they start trying to give me return by dates - this was their mess up!!! Now I’ve got added chores to do because of your mess up or you’re going to charge me money? Just zero empathy at a time when I had a ton on my plate.
