shortstorybox.comReviews of shortstorybox.com

I have tried to cancel this subscription for two months now, and they won't stop "styling" me and sending walmart quality clothing that I don't want. The clothes are generally cheap crap, and I can't seem to actually cancel this subscription, no matter how many times I select cancel.

GARBAGE CLOTHING. SCAM SCAM SCAM. YOU EMAIL THEM TO CANCEL AND THEY DON'T DO IT. THERE'S NO WAY TO CANCEL ON THE WEBSITE. SUCH A SCAM!!!!

Another site that wastes your time with a 10 minute quiz. The exact button I clicked said “find your perfect fit.” Instead, at the end, it was like “enter your credit card and buy a box.” Maybe I’m petty, but I keep falling for CTAs that pretend they’re going to give me some value but don’t deliver. It’s getting OLD.

I accepted 2 boxes. I gave them detailed notes about fit and color preferences. Each time colors were beige and gray when I specifically said I look good in jewel tones: I kept one item from each box since I paid for the styling fee. I cancel immediately after second box feeling that the stylist didn’t take any of my information into consideration.

I signed up for Short Story believing it would be a fun and supportive service for petites, but instead I’ve been dealing with repeated unauthorized charges. Despite locking my checking account, Short Story has continued attempting to charge me for items I did not keep. When I’ve asked for clarification, they have been unable to even tell me what the charges are for. This isn’t just an occasional mistake — it’s become a pattern. Short Story has refunded charges after the fact, but that doesn’t erase the disruption to my finances or the late fees I’ve incurred from other companies because my account was held up. The lack of transparency and accountability is unacceptable. At this point, I see this as systemic negligence. If they cannot manage accurate billing or clear communication with one customer, I have to wonder how many others are being wrongly charged under the guise of “unreturned items.” Until Short Story addresses its operational issues and can guarantee accurate, transparent billing, I cannot recommend this company.

I signed up with short story and at first I loved it! I don’t know if they changed the stylists or what but the last box was terrible, nothing worked, nothing fit right. All was returned via USPS, unfortunately they still charged me $489. They never scanned my return in properly! That was June 12. It is now July 14, they have my money and my return! They still have not processed my return after a month! THEY WILL STEAL YOUR MONEY!!! Deeply disappointed!! For The Record, I received an extension to return the items late due to my father passing away. My credit card company has told me that it is Short Story who is holding up my refund.

I've only used this company twice, but much like other styling companies I've used, stitch fix, daily look, and there were a couple of others, they do not pay attention to what my style is and what I like and do not like. I've given them links to styles I like on Pinterest, I've sent them screenshots of outfits, and I feel as though they are not paying attention. The first box I received had a couple of pants that I kept, but I explained that I did not like pants, or bottoms with fake pockets. Got some bottoms with fake pockets is my second box. They also sent me some tops with puffy sleeves. I advised I did not like puffy sleeves, guess what I got in my second box, you got it puffy sleeves. I also had a store credit for a pair of the original pants I kept because the zipper broke the first and only time I wore them. For whatever reason my store credit was not being applied to the things I was keeping from this second box. Edit: They have used my store credit on my latest purchases.

I have liked many of the clothes this company has sent me, and I've found them responsive to my styling requests, for the most part. But most recently they claimed to have shipped a box (that was delayed by about a month, which they explained), and no box came. They are impossible to reach. The emails sent through their website get no response. At first they had a Chat option where you could communicate by typing in real time to someone (person or bot, I don't know) and get answers. The chat being told me my box would arrive in 48 hours, and if it didn't I should contact them. I got nothing. Now the chat option is gone from their website. There is no phone number on the website, and clearly their email function does not work. When I sent an email directly to their customer service email address (not through their website), I did get an automatic response that it was received. But I am still waiting for any reply to my specific situation. Their shipper apparently lost my package, and Short Story is doing nothing to straighten things out. However, they apparently still think I will pay for these nonexistent clothes. This company should not be trusted.