Short.io is a reliable and feature-rich URL shortening service designed for businesses and marketers. It offers custom branded links, advanced analytics, and seamless integrations to enhance link management and tracking. With a focus on security and ease of use, Short.io helps users optimize their link-sharing strategies while maintaining brand consistency.
Short.io (short.io) has 102 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Website
short.io
Category
Internet & Software
Location
Claymont, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Excellent service! After spending a week or two trying different QR code generators and being disappointed by the lack of customisation of shortlinks, unless paying quite pricey (to a new small business, with low to moderate use) monthly costs, i came across Short.io and have been really impressed, even with the free tier. The allowances are very generous. Setting up a custom domain (yes, you can have custom domains on the free tier!) that I registered through Cloudflare was quick and pain free. It is super easy to create new shortlinks using my own domain and to edit the slug, create a qr code, etc. Awesome! The browser extension works very well too.
There's improvements that could be made, like saving the 'design' of a QR code as a template for ease of creating on-brand codes and offering more options for the look of a qr code but what is available is enough and the codes work flawlessly.
I'll be upgrading soon I think!
Response from Short.ioMay 5, 2025
Thank you for your positive review, da ve! We're very happy you're enjoying the free tier.
Your request for saving a QR code's design is actually possible - please contact support and they should be able to walk you through it.
CS
Chinna S.
Super good climate
Super good climate
Response from Short.ioApr 25, 2025
Thank you so much for the positive review, Chinna!
MA
Max
Short.io is a Game Changer!
I joined Short.io after being with Bitly for over 20 years. The time had come to move on because the aforementioned company's main purpose was to support large business with unlimited budgets that are known worldwide. As a small business owner involved in real estate and international business, finding a new link shortening vendor that offered stable business services was our top priority. Therefore, I embarked on a research journey and discovered plenty of alternatives offering much more than what we've had with the past vendor.
My research was technical in nature, but I will not bore you with tech jargon. It took two weeks of intensive research including analyzing customer reviews and experiences. Two companies were selected for consideration, one in Canada and the other (Short.io) based in the U.S. Both companies offered similar services and good pricing. We thoroughly tested their services, and with good confidence, we chose Short.io as our preferred vendor to suit our needs. The PRO package was selected, and for now, it is more than sufficient for our needs.
I am very impressed with the robust offerings by Short.io. We are very happy with them. We own many domains with most of them having their own web page connected through Short.io gives us excellent traffic statistics across the board. We are still learning Short.io's vast services, but are very confident we've made the right choice.
The most important aspect of any company providing B2B services is their customer support. You don't get live support with Short.io, but very proactive and prompt chat support has been stellar. The tech support people including Nick have been great and more than willing to help. When some glitches were discovered on their site, it was brought to their attention, and in due time was corrected.
I wholeheartedly and highly recommend Short.io as your link shortener vendor. You will feel very comfortable with them. Chat support is usually within minutes of opening the chat box. Keep in mind, I have in-depth experience with these type of services, and I can say with 100% confidence that Short.io is your go to company. I don't vacillate with companies that offer these type of services. Once a vendor is chosen, it's a vendor for LIFE!
Short.io is simply the best on the market. Try them out. You will see for yourself. Good luck! :-)
Response from Short.ioApr 25, 2025
Hey, Max! We really, really appreciate you taking the time to leave such a thoughtful and in-depth review.
Best of luck on your future endeavors, and of course, if you ever need any more assistance with anything else Short.io, please don't hesitate to contact our tech support team again.
Take care!
JT
John T.
Have not been able to use because of…
Have not been able to use because of issues with ssl. Was using as part of passive income opportunity and has done nothing but fail.
Response from Short.ioApr 6, 2025
Hi. I'm sorry for your experience. If you have any issues - please contact support for a solution. Your domain has valid certificate and ready to use
MU
MurphoSpeaks
Very straightforward and easy to use
Very straightforward and easy to use. Exactly how things should be.
Response from Short.ioApr 7, 2025
Thank you so much for the kind words!
KG
Keaton G.
really essay to use and i will buy this…
really essay to use and i will buy this for
life.
Response from Short.ioApr 7, 2025
Thank you so much, Keaton! We hope Short.io keeps serving you well.
KK
Kshitij K.
Value for money
Value for money! Got all the features that I wanted for an economical per month pricing plan. It would have been better, if they would have supported the .co.in gTLD.
Response from Short.ioApr 7, 2025
We're really glad you're enjoying Short.io, Kshitij!
Because we are an Amazon reseller, we can only offer the domains they support, which currently doesn't include .co.in
However, if you buy your own domain from somewhere like GoDaddy, you can configure Short.io to use that .co.in domain.
Hope this helps! Please don't hesitate to let us know if you need anything else.
RE
Royal Executive Cleaning S.
I'm decently tech savvy, but their support team caught an obvious problem w/ a simple solution
I'm decently tech savvy, but I was breaking things still, their tech team, Nick, was very helpful in getting my homepage functioning & the short/branded link working as well.
I've been trying to fix it myself via support articles, but I was missing something pretty obvious that 1 short conversation with Nick helped me fix and get both my links working.
Thank you!
Response from Short.ioApr 7, 2025
We're very happy to know that you had a great customer support experience! If anything else pops up that you need help with, please don't hesitate to contact us anytime!