Shop Your WayReviews of shopyourway.com

Stopped using legitimate cc's that actually pay the rewards they offer, because SYW emailed me an "offer I couldn't refuse", that being 10% back on $350 worth of purchases (in one month) at grocery stores, gas stations and restaurants. I've now spent over $500 in said stores, but they claim I've only made $31 in eligible purchases. PLUS, they now claim I have to spend $600 in one month! This is not what I signed up for. Also, their website is horrible, doesn't post purchases until days later, and doesn't show what % reward you received on each purchase (as all my other cards do). I was told today from "customer service", which is a joke in and of itself, that it could take up to 2 to 3 months for the rewards to show up, "once they determine that my account is eligible". Are you kidding me? I have one billing cycle in which to meet their ridiculous spending requirements, yet they can wait 2 to 3 months to "decide" if I'm "eligible" to receive my rewards!? I told them today I will never use this card again, and that's a fact! I advise you to cut yours up if you have one. And Citi should be ashamed of themselves for allowing this, or having their name on this card. Unbelievable. Oh, and like every other negative review, you find out your rewards can only be used at Kmart, Sears (neither of which even exist anymore, really) OR redeem for gift cards. Spent over $500, all in eligible stores, and currently have exactly $12 in rewards. Um, I'm no mathematician, but I believe 10% of $500 is $50! When I challenged this, that's when I was told to wait at least 2 months for them to "verify" that my purchases were eligible. Yet my current $12 in rewards expires March 31. So now they also want to chop up my rewards into tiny dispersements that expire rapidly. Next thing I'll probably find out is that the lowest gift card amount you can purchase is $25, so I'll never get even one gift card after all this hassle. I am furious. Bait and switch, liars, dishonest, scammers. Never again. CUT UP YOUR CARD!!!! ps. of course I've also missed out on my usual 5% rewards that I would NORMALLY be getting from the cards I've always used, because of SYW luring me over with fraudulent offers. Can you tell I'm angry?

Each time I try to make a payment through the automated system, the recording states that my card is invalid. When I asked for customer service, two of the three people I spoke with were rude and lack any customer service skills.

The SYW points program is a complete scam, as others here have expressed. No issues with the card itself but trying to redeem points OR get an adequate answer about it from SYW support is impossible. Plus, it’s a major waste of time trying to resolve it - obviously by design so customers just give up.

DO NOT USE. It's a complete joke and waste of time. They will say your account isn't verified and then when you try to redeem your point's the web site will show as an error. Call customer service and they act like this is the first time they are ever hearing this followed by putting you on hold and never returning to the call. How is this business allowed to operate like this?

This is a complete scam. There’s no way to redeem points. This is a case of weaponized incompetence. There’s no way this isn’t done deliberately . No website can be this bad

I gave them one star due to their horrible customer service, both online through messaging and on the phone via the number on the back. I created a new email account as my old one was full of spam and I want to delete it. I have changed that email over and over, sent complaints over and over only to be told to contact tech support via the number on the card. Tech support says it's fixed, but it never is. I reply to messages sent to the wrong email yelling and cussing in capitol letters to stop using that email!!!! This has gone on for months. I think my only option now is to cancel my online account, then start a new one, just like I had to do a few years ago. What a bunch of inept morons!!

If I could go lower than 1 star I would.

I have requested many times my statements from an account that was reported as fraud. I have yet to get the statements despite numerous requests and assurances that they would be forthcoming. I was told I could access them through my synchrony login etc. They are not available. I am tired of this companies run around. DO NOT APPLY FOR OR USE THIS CARD. They are deceitful in not only their statements but interest charges as well. I pay my statement balance in full every month yet they are still charging me interest.