Shop Your WayReviews of shopyourway.com

For sometime now, I cannot access my 153,240 points, that's shown on my statement. Before this round, I could not use 320,000 points that was shown on my statement. They expired because the Shop Your Way (Sears) Redeem link said I had no points. I called all phone numbers possible. When I get put on hold, the call goes to main menu. I've talk to Supervisors & called the Redeem Points phone numbers as well. No support resolution. If the Points system is not working, please credit the dollar amount to my Shop Your Way credit Card. Sounds like a Class Action Law Suit!

Does not support apple pay, customer service are clueless.

Wow! It seems everybody has the same issue concerning NOT being able to speak to a customer service representative only voice prompts. I have me card for years never had to call for anything, so I had no idea how bad the service is. My account is reflecting I have over 100,000 thousand points that it seems I cant use! What kind of scam is this and why isnt anybody looking into this matter?!!!

I've been trying to redeem points for 6 months, impossible..I've used this card for years usually 20,000 per year..I haven't used card since early December..all my points expired..not fair

I had a fraudulent charge on my account on 12/18/23. Reported immediately and the card was cancelled. I kept getting e-mails about overdue payments. Called on 3/18 and was told the charge was resolved on 2/29 but may take up to 2 months to remove from my account. Called again on 5/14 and was told another 7-10 days. Fraud dept does not communicate with the payment dept so I keep getting calls, texts, and e-mails about payment. My credit score has plummeted 80 points. So, here it is 5/28/24 and charge has NOT been removed. They sent me a new card, but I am not activating it. Do notrecommend this card

This card this is not a good customer service is not friendly reward Reedm promotion I am not advised to apply this card

I called customer service this morning to find out my interest rate on purchases. I was told 30.49. I repeated it to make sure I heard right and again was told 30.49. I said I have an 850 credit rating and this is my interest rate ? I see all the bad reviews and only 1 good review from Matt who gave them 5 stars. I wonder why? I will be cutting this card out of my life, this is some crap.

Terrible. I received a threatening email after being a few days late on a payment. I didn’t even realize my payment wasn't automatic. When I saw the payment wasn’t done I immediately paid it fully off and I’m ripping up this card. The wording was “in order to avoid an inconvenient situation you need to call us.” Their marketing team needs better tips on customer service facing.