WSSReviews of shopwss.com

Visited Store #62 in Lancaster, California with grands looking for shoes. The gentleman at the door asked one of the cashiers to show me where what I was looking for was. As we were walking down the aisle, a Hispanic man approached us and said something to the woman in Spanish. She immediately walked away from us, without saying a word and went to help him. When she was finished, she returned. At that time, I told her I would look for myself and told her what she did was rude. She said with attitude "It doesn't matter". She walked toward the registers loudly repeating herself. She continued to speak loudly as she and the other two cashiers and gentleman at the door stared at me. After a few minutes another salesperson was passing, and I explained what I was looking for. She smiled and said, " I get it" and showed me the available selection. She was polite, courteous and professional. The man at the door continued to watch my grands and me as we shopped. As we stood in line the "rude cashier" waited on a Hispanic customer. She chatted with them briefly, was polite, checked to ensure the shoes in the box were identical sizes etc. She even walked back to the racks to exchange one shoe for another. After I paid for my selection, I asked the gentleman who had been watching us to step outside so we could talk. I explained what happened and he said, "you mean she left you hanging?" (I guess she never told them what she did). I then asked "What ghetto fabulous gutter, they found that woman at since she was not professional, she was rude (and proved my point when walking the 50 feet to the register speaking loud enough where I could hear her saying it "didn't matter"). He said he would speak to her. Additionally, your employees should be culturally sensitive [and trained to be culturally aware of how their behavior is perceived (being disrespectful loud and obnoxious is not a "Good go to")] as this gives the impression of a lack of character. Above all, the most important thing is to just have "good manners". Or another option would be, if an employee prefers to work with customers of the same race/culture have them wear a button identifying themselves and customers from other cultures know not to bother with them.