WSSReviews of shopwss.com

Didn't know there was a strict 30 day return policy. Bought a pair of shoes for my granddaughter that were delivered November 13. They were a Christmas present, so they weren't opened until December 25th. They wouldn't accept return nor an exchange. Buyer beware!

Should've read review they say it all! Unsatisfied with the whole process! Christmas is already stressful and we spend our hard earn money for our family. I’ve never had any issues returning or exchanging online products especially if your thinking you’re purchasing new. Wasn’t satisfied with Nike 270 shoes one looked used bottom was dirty, didn’t like the style of the blue one. I was at least able to return the black pair and get my money back. I hate fine print bullshit and if this is how your company is ran then you lost a customer for life? I’ll bite the bullet keep shotes and never give you another dime. I’ll make sure everyone knows how you operate. Funny story went to store to return even willing to exchange and was told by clerk we can only do exchange per my district manager! That alone just did not sit well and I understand it’s a business well no more of my business! Very unsatisfied customer

Not only I got the wrong pair but the shoe box alone looked beat up and trashed. Too ghetto don't ever order from this damn site!

Our Son purchased my wife a pair of tennis shoes for Christmas. She tried the shoes and they were too big. We had the receipt and just wanted to exchange to the right size. The shoes were never worn other than the fitting and they were with their original tags/stickers. We even have the receipt of the purchase 3 days before on December 22nd. Even though the sales are finals, we dont want to return them, just exchange them to the right size. The suppose Manager of the store who was very, very young, told us the store has non sense policy that would not even allow us to exchange to the right size.

If I could give 0 stars I would or below negative. This company is terrible and their customer service is horrible. The reps that you deal with over the phone have poor communication skills and terrible attitudes. I’m stuck with shoes that don’t fit my daughter because they were a Christmas gift and they’re “final sale” shoes so they don’t offer any exchange or return in stores. I will NEVER purchase from them ever again! This is why I buy from Vans stores/online website and Journeys. This company is a joke!

Don’t buy shoes at WSS! They send you used sneakers, broken boxes, and charge you full price! The company is struggling so bad that they are robbing customers…they keep your money, don’t let you return for refunds, and ship you used shoes with human hair inside. It’s the most disgusting, unethical company & I hope they shut down soon. Footlocker & Dicks need to sell off WSS because they are scammers!!!

My package was delivered to a completely different address by FedEx, despite my correct address being provided. The delivery photo submitted by the driver was not the front of my home, and notably did not include an apartment door, which further confirms it was delivered to the wrong location. FedEx later informed me in writing that after an exhaustive search, they were unable to retrieve the package and advised me to contact the shipper for resolution. I followed their recommendation and contacted WSS customer service, as I initially did before reaching out to FedEx. I provided WSS with clear proof, including photos of what the front of my home actually looks like and footage from my front door camera. Despite this evidence, WSS declined to assist me in any way. As a result, I am out $81.31 for an item I never received. This experience has been extremely frustrating and disappointing, and I expected far better customer service and accountability. I will not be ordering from WSS again and would caution others, as there appears to be no protection for customers when delivery errors occur.

WORST COMPANY I EVER DEAL WITH! IF YOU GONNA MAKE A PURCHASE RUN AWAY. I order one pair of Nike on Dec 7 2025 I received several e mails stating it was received on the way track # etc two weeks later nothing I had call to complain it just happened that because order hasn’t move out they will CANCEL MY ORDER I said I would wait I COULD IT GET IT ON SALE AT THAT TIME somewhere else. ! SHETTY COMPANY