Nancy
100% Happy
I ordered a pair of shoes on sale for half off the price at Journey's. I was a little hesitant because of the reviews. I noticed most of the bad reviews are because the people ordering the wrong size, needing exchanges, returning past window, etc. I had no issues with the website. The chat was a little slow to respond, but they did answer my question. I got my delivery in a timely manner via FedEx. I was given a tracking number. I received the Converse box for the shoes that I ordered. The shoes weren't in a damaged box or loose in plastic. The shoes were perfect. 100% satisfied and save alot of money. My tip is know what shoes you want. Know the size and have tried them on at a store or at least the same brand/style, so that you know what your are ordering. Use a credit card to pay just in case.