WSSReviews of shopwss.com

This company is atrocious. I placed an order on 11/4 for 9 pairs of shoes and was excited to be able to purchase with the 40% off discount. My order total was over $500 and then I check my order status and I’m told my order was cancelled or “systematically rejected” because it exceeded the amount allowed for the promo code yet their system allowed it. I reached out to customer service and they said repeatedly that there is no way they can bypass. I told them that I will minimize my order if need be. Again they said they cannot bypass and the promo code is no longer valid. This is horrible customer service. They created the issue, yet they’re not willing to take care of the order and the customer. They just wrote it off and do NOT care about their customers. In this current economy they should be making every effort to correct the issue that they are 100% responsible for. DO NOT do business with this company. Take your business elsewhere. This is all a real shame.

This company cheated me out of a pair of Adidas sneakers. They use FEDEX and needless to say that I never received the sneakers. FEDEX refused to pay the claim and so did WSS. It is unfair that I paid them for sneakers that I never received and they didn't life a finger to do anything about it. I will NEVER order ANYTHING from them again. As we approach the holiday season, I urge you to consider the gamble of whether or not you will receive your package too!

Zero stars. Got the wrong pair of shoes delivered and instead of fixing the problem they said they don’t allow exchanges. Company is a joke

They love passing the blame to the customer. I ordered a Spurs championship hat, but FedEx says it was delivered. I contacted WSS about the situation, and I was told it would take two weeks for them to get back to me to say your request has been denied. They had the audacity to suggest, "please contact your local authorities." What a way to pass the blame. Do not buy from this company—shady practices and terrible customer service.

If I could i would put negative stars. This is 2 and a half weeks now of me not getting my order and after spending over $100 its unacceptable. The have the worst customer service out of any company i have ever in my life dealt with and they obviously aren't too bright either. I have been waiting 10 "business days" and was told today that it has only been 8 i then screenshot the calendar and circled everyday that were business days sent it back and the dummy said that's 8. Idk where the went to school but Mon-Fri is 5 days plus another 5 is 10 not 8. Anyway, i keep getting the run around about my refund and my order. I also don't know what kind of investigation they say they are doing but it shouldn't take 14 business days to do. I didn't get my order point blank, that's between the company and whatever company they used to mail it. I know that either FedEx or UPS one takes pictures of the box where they dropped it off so if they used that company then it should be pretty simple to pull that picture up showing it was in fact delivered and that wouldn't take "14 business days" to do. So, the fact that they are playing with my money that i work hard to get like its a joke is beyond ridiculous, unprofessional, and uncalled for on top of the customer support people being as bright as a burnt out light bulb is not a good look at all. I will never order another thing from them and i highly suggest nobody else does either.

I WILL NEVER BUY WSS ANYTHING AGAIN! In short, I purchased a pair of birthday slides on the 11th of June - didn't get my package until several days later. Slides are too big and I need to return. 30days should be from date received and not the purchase date if this company can't get the shipment delivered in a timely manner. I took a $40 hit to know better in the future.

AVOID WSS! One Star is too much for this "Company". I ordered an adidas Colombia Track Top which is in very high demand. A week went by with no update, I contacted WSS 2 times to be told "don't worry, you will get your order everything is fine". Upon the third time of asking, They said they had cancelled my order as it is out of stock. This was without any kind of notification whatsoever. I checked my email including the Spam/Junk Folder as recommended and there is nothing there regarding a cancellation. Their "Customer Service" is basically non existent. Zero empathy and one word answers. The representative N Grenados did not care one bit. As it was an in demand item, I'm assuming they cancelled my order and one of their staff has listed it on Ebay or another reselling site as the jacket is selling on there for 2/3 times the price. Awful experience and will not used again. Train your staff so they are not incompetent WSS!

So far I have had bad experiences with this whole website, the online customer service is no help and neither is the poorly made website. Although I already paid, when trying to track my order using the tracking number provided, the website says no order found in their system. Haven’t gotten my order yet but won’t be surprised if I don’t get it at all.