ShopwestlyReviews of shopwestly.com

Response from ShopwestlyAug 12, 2026

Hi Carmen, we’re sorry this style wasn’t what you expected. Our product images depict the actual item being sold, though we understand that fabric texture and weight can sometimes feel different in person than anticipated when shopping online. This style is intentionally designed with a relaxed, wide-leg fit, and we provide the garment measurements, including length and inseam, directly on the product page to help customers determine whether the fit will work for them before ordering. We received your email today and have already provided instructions for returning the pants for a refund. We’re sorry this particular style wasn’t the right fit for you and appreciate you giving Westly a try.

Response from ShopwestlyJun 16, 2026

Thank you for your feedback, Jennie. We’re glad to hear you were happy with our communication and shipping experience, though we’re sorry to hear some of the graphic tees and sweatshirts didn’t meet your expectations. While we understand that fabric feel, fit, and personal preferences can vary from customer to customer, these styles have also been some of our most popular items and have received positive feedback from many other customers. Many of our graphic tees and sweatshirts are designed with a relaxed, unisex fit, which can feel different from a traditional boutique fit depending on the style ordered. We always want our customers to be happy with their purchase, and if an item doesn’t meet expectations, we’re happy to work with customers on a return or exchange We appreciate you taking the time to share your experience, and we’re sorry these pieces weren’t the right fit for you. Please feel free to reach out to our team directly so we can help with the next best step.