Jackie M.
Not all items are as they seem
Not all items are as they seem. 3 out of the 5 products I purchased were poor quality compared to item pictured on website. Also make sure to return items within their 7 day return policy to get a refund or it will not happen. I would post pictures of the quality but this review does not have that option. I will not purchase from this site again.
Response from ShopwestlyJun 13, 2026
We appreciate all feedback, but we also believe reviews should accurately reflect the facts. In this case, the review states that Westly has a 7-day return policy, which is incorrect. Our return policy is 14 days from delivery, and this was communicated during our correspondence and through our returns portal. Additionally, we approved returns for the items that were eligible under our policy. The only item we were unable to accept was requested for return more than a month after it had been delivered, placing it well outside the published return window. Our goal is to treat every customer fairly by applying the same policies consistently. We also offer free exchanges and regularly work with customers to find solutions when sizing or style isn’t quite right. In this case, we honored returns for the eligible items while applying the same policy that applies to every order. We understand that not every purchase will meet every customer’s expectations, but we also believe future shoppers deserve the full context when reading this review.