Silk & SaltReviews of shopsilkandsalt.com

Response from Silk & SaltDec 4, 2022

Hi Elyza There was never a customer who asked to return after the return window and did not get that request approved by us right away Let's get this issue resolved right away :)

Response from Silk & SaltDec 4, 2022

Hi Yong We accept all returns :) Some returns from sale \ final sale items are not eligible for a refund But there is no such thing as not accepting returns :)

Response from Silk & SaltDec 4, 2022

Hi Teri Sounds like a technical issue Let's get this figured out right away !

Response from Silk & SaltDec 4, 2022

Hi Rennee Let's get this case resolved right away :) We have contacted you in private

Response from Silk & SaltNov 20, 2022

Hi Roland My apologies for this case All item exchanges are completely free - even if you exchange the same item multiple times to get the sizing right Some marked down items are indeed not eligible for a refund ( sale and final sale items) please check your inbox - our CS team had contacted you for further attention on this case Thank you

Response from Silk & SaltOct 6, 2022

Hi Jessica , Items who is not on sale like the items you have purchased ( 80% of the products ) are eligible for returns for a full refund . I have attached our return policy : WHAT QUALIFIES FOR A RETURN? Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused, with all the original tags attached and not marked FINAL SALE. Tops and dresses can get makeup on them very easily during the try on process, please take extra care. Items marked with FINAL SALE cannot be returned, refunded or exchanged. Items marked under any regular SALE are qualified only for exchange / Silk & Salt store credit, and cannot be returned for a refund. Items purchased with a 30% or more coupon code are considered sale items. Accessories and jewelry are not eligible for a refund or exchange. Please note that the return policy should be read prior to ordering and not after Thank you

Response from Silk & SaltOct 6, 2022

Hi Sandra Sale and final sale items are not eligible for a full refund in some cases , as it clearly states in our return policy Our agent have contacted you for further assistance Thank you

Response from Silk & SaltSep 21, 2022

Hi liza I can see your customer service ticket was created a couple of hours ago , please be patient as our CS agents are dealing with earlier cases and will assist you as soon as possible. Thank you