CYNTHIA D.
Bad Customer Service
Bad Customer Service - I have bought from this website 4 times, with a total of $500+, and have recommended it to my friends who have purchased as well. I earned 1000 points with their rewards program to turn into a $100 credit off a purchase. Unfortunately I needed to return 2 out of 3 items in the purchase, and the company would not return my any points so that I could use them on a future purchase. Also, rather than taking $100 off my entire order, they took some money off each item, so even though I had a $100 off, I still had to pay for the one item I kept, which was less than $100, and lost the rest of the $73 off reward. My purchase amount refund is also a store credit. Once I use the store credit I will not be buying from this website again.
Response from Silk & SaltMar 1, 2023
Hi Cynthia Your points were instated with a coupon code as for your request , only after you have got the coupon code you have asked for the points - which is also eligible and there is no problem with reinstating points As for the "By product refund" this is just the way our system works. You are very valued as a customer and all of your requests were answered in a timely matter and with the highest industry standards. Please notice that your communication with our CS team was not clear and our agents were having a hard time understanding your requests , as you have contacted them through complete pages of email communications for this request - which i can see was taken care of after better understanding. I apologise for any inconvenience this may have caused