Silk & SaltReviews of shopsilkandsalt.com

Response from Silk & SaltFeb 2, 2022

Hey Daria! Thank you so much for leaving your review and bringing this to our attention. Upon checking your order status, I can see that the tracking number of your order has been updated and it will be arriving tomorrow :) Our customer service team has contacted you privately to provide you with more details 💕 Thank you for shopping with us! Have a beautiful day.

Response from Silk & SaltJan 11, 2022

Hello, thank you so much for sharing with us your feedback! We value very highly each of our customers and we do our best to give you the best possible experience while shopping in every step of the process. Thank you for describing the issue that you encountered. This is definitely not an ideal situation. We will take the adequate measurements to resolve this from the core. We cannot locate your order since we do not have access to your information. If you'd like, please send us an email at [email protected] with your order number - we would love to chat with you 💕 We want you to have a pleasant experience and we look forward to seeing you as a happy customer :) Thank you for you helping us learn and grow from this!

Response from Silk & SaltJan 12, 2022

Hello dear Linda! Thank you so much for your review, we truly appreciate it. We do indeed take a lot of pride in our free and simple returns system, we are extremely sorry if it came out to be a struggle to finalize the process. We experienced an unexpected overload of emails and a technical issue, yet, we take full responsibility for the delayed response. Our sincere apologies for not getting back to you sooner and for any inconvenience it may have caused you. We are delighted to see that your order was already returned and refunded. If there is anything else we can help you with, we promise we will get back to you right away 🥰 Again, thank you for the constructive feedback and we hope to see you shopping with us again soon :)