Silk & SaltReviews of shopsilkandsalt.com

Response from Silk & SaltApr 11, 2022

Hi Syeda , sorry to hear about your experience We are looking into your order details as we speak and you will be contacted soon with a solution . Thank you !

Response from Silk & SaltApr 11, 2022

Hi Kimberly ! Im very sorry to hear that We are looking into your order number and you will be contacted by our CS team soon ! Thank you

Response from Silk & SaltMar 22, 2022

Dear Meghan, please do not let this concern you! Committed to honesty and transparency, we have informed our customers via our website regarding the irregularities on our delivery system. This issue is temporary and will be resolved quite soon as we are adapting. Please check out our website for more details about this https://www.shopsilkandsalt.com. I am lacking information at the time to locate your order given that we do not have any orders or emails under your name. Please send us a private email to [email protected] including your order number and our customer support team will get back to you with all the information you need! 💖 Thank you so much! Looking forward to chatting with you :)

Response from Silk & SaltMar 15, 2022

Dear Colleen, thank you for letting us know about this. I am sorry you feel disappointed with our customer service. Upon checking your order status, I can see that it has been delivered a few days ago. We take full responsibility for the delay, please accept our deepest apologies. This is a temporary and isolated issue, we are rapidly adapting to resume to our fast shipping in no time. I hope this does not change your perception of Silk & Salt since we are very proud to provide great service and lovely human customer support. ✨ We are contacting you privately to make sure this is fully resolved. Thank you so much for sharing your feedback with us. 💛

Response from Silk & SaltMar 22, 2022

Hello Carol - thank you so much for bringing this to our attention. As stated on our website, we are currently undergoing an unexpected high volume of orders which is causing some irregularities in our delivery system. We do apologize and take full responsibility for the delay and any inconveniences it may have caused you. We will resume fast shipping quite soon. However, if you placed your order already, there is absolutely no room for worries! We got you ;) Your order will be delivered as soon as possible! Thanks again for leaving your review. Best.

Response from Silk & SaltMar 14, 2022

Dear Mary, we appreciate you pointing this out for us! Here at Silk & Salt, we prioritize that each of our customers gets to experience a beyond-expectations service and attention. Our sincerest apologies for the delay in the shipment of your order. There is indeed an explanation for this as it is certainly not our delivery standard. Our customer support team will contact you privately to provide you further details about this, and to address this issue promptly and accurately. ❤️ Thanks again for sharing with us. Have a great day.

Response from Silk & SaltMar 7, 2022

Hello Sofia! We greatly appreciate you bringing this to our attention. I am aware we experienced a delay in the shipping of your order. Gladly, it was already delivered to your doorstep, hope you enjoy your new items💕. My most sincere apologies on behalf of Silk & Salt for such delay and any inconveniences it may have caused you. Our customer support team has contacted you privately to resolve this with you personally. Again, thank you so much for your truest feedback. This is definitely not an ideal situation and needs to be addressed properly.

Response from Silk & SaltMar 1, 2022

Dear Danielle, we are extremely sorry to hear such disappointment. Upon checking, I am aware that you have reached out to us over the weekend a few times. We are most available during the week. Yet, we take full responsibility for this, and we would like to offer you our sincerest apologies for the delayed response. I can see that our customer service representatives have provided you a very good solution and it has been resolved. This is a priority case, please feel free to reach out until you are fully content ❤️ Again, please forgive us for not providing you the best service. We will do everything in our hands to change your experience with us! Our team will contact you privately :) We greatly appreciate your constructive feedback, we will strive to do much better!