ShopshopsliveReviews of shopshopslive.com

Response from ShopshopsliveFeb 10, 2025

We’re sorry to hear about your experience and want to make things right. We don’t have any record of an inquiry on this matter, but we’d love the chance to assist you directly. Please reach out to us at [email protected] and we'd be happy to look into this for you.Thank you for bringing this to our attention—we value your feedback and hope to make it right.

Response from ShopshopsliveFeb 4, 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. While we understand why the seller(s) handled the situation this way, we truly value your perspective and would be happy to discuss it further to ensure we address your concerns as best as possible. Please feel free to reach out to us at [email protected], and we’ll be glad to continue the conversation. Best regards, the ShopShops team

Response from ShopshopsliveJan 17, 2025

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you experienced with your recent order. Regarding order ending in 8326, we regret that the item became unavailable after your purchase. Please know that we have issued a full refund for this order, and we truly understand how frustrating this situation must have been. The seller offered an alternative bag as an option, but we want to assure you there is no obligation to accept it if it doesn’t meet your expectations. Additionally, we are pleased to confirm that order ending in 5808 is still being processed and on track for fulfillment. If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected]. We’re here to help and committed to improving your experience. Thank you for your understanding and patience. Best regards, the ShopShops Team

Response from ShopshopsliveJan 15, 2025

Hello, Thank you for your recent purchase! We see that your order was placed on January 11, 2024, and while it hasn’t arrived yet, rest assured it’s on its way. We’ve confirmed the item has shipped and kindly ask for your patience as it makes its way to you. If you have any further questions or need assistance, feel free to reach out. Wishing you a happy and healthy new year! Warm regards, The ShopShops Team

Response from ShopshopsliveJan 14, 2025

Hello, Thank you for reaching out. We don't see that you've created a case with our customer service team, but we would be happy to help you directly. We found your order, and it did ship to you via UPS and should be arriving soon. Please note, because this was an international order, transit time does take longer. Please don't hesitate to reach out directly at [email protected] if you have any questions. Wishing you a very happy and healthy New Year. Best regards, the ShopShops Team

Response from ShopshopsliveDec 26, 2024

Hello, Thank you for reaching out. Upon reviewing your order history, we see that the "Gucci Sylvie Bee Star Embroidered Black Leather Shoulder Bag Small" was delivered on 12/22/2024. We sincerely apologize for the delay in delivery. Unfortunately, the bag was held at customs, which can sometimes occur when shipping from an international seller. While this is beyond our control, we understand how frustrating the wait can be. We also note that your order for the Louis Vuitton Black Multicolor Shoulder Bag was refunded on 12/10/2024. If there are any other outstanding issues or orders, please don’t hesitate to let us know. We truly value your understanding and apologize again for the inconvenience caused by the transit delay. Wishing you a very happy and healthy New Year! Best regards, the ShopShops Team

Response from ShopshopsliveNov 25, 2024

Hi Laura, Thank you for reaching out and sharing your experience. We're truly sorry for the inconvenience you’ve faced. After reviewing your purchases, it appears they were from two different sellers. One of these sellers is no longer shoppable on ShopShops, and we're currently investigating the other order to understand why it was canceled. It looks like you’ve been fully refunded, but we’ll also be following up with you via email to address this further and find a way to make things right. We truly appreciate your patience and understanding. Best regards, the ShopShops team

Response from ShopshopsliveNov 26, 2024

Hi Mackoy. Thank you for taking the time to write a review and provide us feedback. Unfortunately, all auction bids are final to be fair to all auction participants. We're sorry you did not have a great experience.