RetrogradeReviews of shopretrograde.com

Response from RetrogradeDec 29, 2024

Thank you for your feedback! We’re glad the account is working well for you. We appreciate your understanding regarding the shared account, and we’re happy to hear you’re enjoying the game. Thanks again for your review!

Response from RetrogradeDec 29, 2024

Hi Pedro, Thank you for your feedback. We’d like to clarify that we have fully reimbursed you for your purchase. Our product pages clearly state that we sell game accounts, not CD keys, and we use Retrograde Managed Accounts to provide access to the games. We understand that there may have been some confusion, but our goal is to ensure a transparent and smooth experience for all our customers. If you have any further concerns or questions, please feel free to reach out again. We take all reviews seriously and aim to resolve any issues promptly. Thank you for your understanding. Best regards, Carl Mackey Head of Support Team RETROGRADE

Response from RetrogradeDec 29, 2024

Thank you for your review! We’re thrilled to hear that the process was smooth and that you're excited to play. Enjoy the game!

Response from RetrogradeDec 29, 2024

Thanks for your feedback! We’re glad to hear the game is working great for you. Appreciate your understanding with the account change!

Response from RetrogradeDec 4, 2024

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our product descriptions and purchase confirmation process are designed to clarify that our items are sold as accounts, not CD keys. Additionally, we include a clear notification before completing the purchase to help set expectations. We understand how this might have been overlooked and appreciate your input. If there’s anything we can do to help or clarify further, please don’t hesitate to reach out to our support team. We’re here to assist you!

Response from RetrogradeDec 4, 2024

Thank you for your review! Seems like you elevated your play without breaking the bank 😎. Your support means a lot to us, and we're glad we can help keep your wallet happy. Game on! 🎮💸

Response from RetrogradeNov 16, 2024

Great to hear and thank you for the review. Our goal is to make gaming more accessible, and it’s great to know you’re considering us for future single-player titles. We look forward to helping you with your next adventure—happy gaming! 😊

Response from RetrogradeNov 16, 2024

We're sorry to hear that our service didn't meet your expectations. Retrograde provides access to games through shared family accounts to offer significant discounts on popular titles. This is clearly stated in our terms of service and in the 'How It Works' section in the navigation bar. However we understand that it can be unexpected for first-time users. We value your feedback and are constantly working to improve how we communicate this upfront to avoid any misunderstandings.