Anne
Slow, rude customer service - blaming the customer for damaged item
I have purchased several items from this company, mostly silk blouses. They are pricey, but I valued that the items were washable. The last item I ordered, however - silk pants - arrived with large white-ish stains. I immediately initiated an exchange, and immediately followed up by email, explaining that the item had arrived stained/damaged. I took photos of the stains to document the damage. The company refused to refund the full price; suggesting that I had made the stains myself. Blaming the customer for the failure of their quality assurance takes bad customer service to the next level. Worst customer service experience I have ever had.