Chanae J.
Ridiculously unprofessional - Dont believe all the shining reviews.
Update: Since the company replied still denying accountability of the EXACT issue I've mentioned. Again, to be abundantly clear of the issues I've had: 1. The issue I have brought to attention is that the measurements of the garment I purchased do not correspond to their size chart, and as of the date of this review they still have not updated the measurements in said size chart. Doing an "internal investigation" rarely brings forth real credibility and change. Instead of fixing the problem, I'm simply told that larger sizes will become available soon, which is NOT a solution to the problem. And despite what this company may "think", it is absolutely jumping through hoops having to return a dress just to recieve the same dress back with the EXACT same issue and then having to get it tailored because you dont have time before your event to find anything else you like. I explained how much I loved the dress to them, but that I just needed one with the correct sizing that corresponds to their size chart. For the record, a return/refund was NEVER offered, nor at that time would a refund have helped me anyway. 2. Its highly problematic for a company to block someone on social media leaving a comment to someone else discussing honest experiences with said company. Its the exact opposite of transparency and a very clear attempt to silence anyone who has had a bad experience with your company. But I get it, its easier to try and make it "go away" when you just dont want to deal with the issue. I prefer to shop with companies that take customer service seriously. I am not your ideal customer and thats ok. Original Review: I came across this company through an IG ad and purchased a dress. Unfortunately upon receiving the dress, I realized the sizing did not correspond to their size chart and ran 2 sizes too small. For reference I normally wear a M, but I specifically purchased according to their size chart and got an XL so that I would have a little wiggle room. What I recieved was a dress that corresponded to the measurements of their size M (which felt like an XS). I contacted them and they made me jump through hoops just to tell me that theres nothing they could do. Instead of owning up to their mistake, they ignored me, offered me no solutions, and even went as far as blocking me on IG for writing a comment in response to another person who had a bad experience with this company too. Their only "resolution" was to inform me they will offer extended sizes beyond XL soon...Mind you I am 5'3 size 8/M.... what would I be buying an XXL for? What about correcting your size charts and not having shady business practices, or perhaps treating your customers with even an OUNCE of respect? I make it a point to buy from small women-owned businesses, but sadly everything about this company is lacking. It's a shame because I got so many compliments on the dress once I had it profesionally altered and wore it for my birthday, but could not give any recommendation (and Im NOT a gatekeeper). I have a large following and my posts on social media even blew up but the company will sadly never see this missed opportunity to do right by their customers. Yeah, no thanks. This company gives major ICK.
Response from SHOPPINKPLASTICNov 29, 2025
Hello Chanae, Thank you for sharing your experience. We’d like to clarify a few points for accuracy and transparency for those reading. When you contacted us regarding sizing, our team responded within 24 hours and offered to personally re-inspect the item. We provided a complimentary return label and shipped a replacement dress as a courtesy, despite the item falling within our stated policy. This was done in an effort to assist you as quickly and fairly as possible. After reviewing the photos you shared of you in the dress, the measurements shown did not align with the U.S. Medium sizing referenced. That said, we still attempted to accommodate you. No return or exchange request was submitted for the second dress, and the item was ultimately worn. This particular style has been worn and tagged by hundreds of customers, with very few sizing concerns reported. While we understand fit can feel different from person to person, we did not ignore your feedback and took steps to review the situation internally. Regarding social media: We welcome honest feedback. Comments or accounts are only moderated when they violate platform guidelines or involve targeting of other customers or staff. Our goal is always respectful, constructive dialogue. As a small, women-owned business, we treat all customers equally regardless of social media following and aim to resolve concerns fairly and professionally. While we understand we may not be the right fit for everyone, we stand by our communication, policies, and efforts to assist. We appreciate you taking the time to share your perspective. — Pink Plastic