Shopper ApprovedReviews of shopperapproved.com

Does not seem to be a legit survey company , negative reviews are simply deleted at the whim of their clients, Not helpful. For example , check out the reviews for LP Gear and compare this to the Google and Yelp reviews , and the truth becomes readily apparent .

I paid $5k for a company's services who used Shopper Approved. I left a negative review on there because of my experience with the company. Unfortunately I had found my review deleted the next day. I emailed support and learned companies have the power to veto negative reviews (ie delete entirely without trace). Here is the email from support: "Hello, It looks as though the account has vetoed your review. Let me explain that in a bit more detail. We do not delete reviews unless they meet a very specific criteria. They have to be proven inaccurate or have obscene language, however, we give or clients a very limited ability to remove a handful of reviews if they don’t fit our criteria. Vetoed are earned on a scale based on how many reviews the account has collected. Even if an account collects hundreds of thousands of reviews with us, the highest number of reviews that they can veto in one year is 12. This account has chosen the option to veto your review. They don’t do this often, they have quite a few available to them. I can understand that you might be frustrated by this." This is in direct opposition to what they claim on this website.... "Hey Tony, We collect our reviews from the customers of companies, and we don't allow them to alter or delete negative reviews. If you think that something has gone wrong, we'd appreciate you reaching out to use with your email address and the domain name that you are having issues with. We can look into and make sure everything is working the way it's supposed to. Thanks! -Shopper Approved Team "

Love this company and trust the reviews as I have been on both sides - as a paying customer and a online store owner using Shopper Approved to help get feedback from customers. The Shopper Approved system requires that all reviews come from paying customers. They will ask a customer to leave their thoughts just after they make a purchase. Next - they follow up by sending a second email (after the product has delivered) and allow customers to change their reviews and add more information if they choose. As an online shop owner since 2005, our team loves hearing the honest feedback from our customers - we started using SA within the last 2 years. We have been able to find and fix checkout issues and website glitches our customers commented about in their reviews. Without the review system, those customers may not have taken the time to call us or send us an email about any issues they encountered. Shopper Approved is beneficial to online retailers and customers alike! From reading some of the negative reviews below, it seems like there are just a few bad apples using Shopper Approved which is a real shame.

First off, I sell BOTH Shopper Approved AND TrustPilot. BOTH are good companies. I'm surprised to see Shopper Approved (SA) has so many bad reviews. I see a lot of people bashing on SA, but their system is set up to get reviews from actual paying customers. It's not open to leave reviews the way you can for Yelp, Google and Trustpilot. I own an online marketing company and I send business to TrustPilot all the time! I also send business to SA and have put 100s of companies on their platform. Also someone says "They (SA) don't publish negative reviews". That's a LIE! My clients get negative reviews all the time! I'm not here to bash on TP, I really do like their company, I write blog posts about them, & I even send them business. But no end-customers (customers of SA subscribers) should be leaving negative reviews.

Not a credible source for good reviews - most negative reviews do not make it. Wanted to review B&H Photo Video, but that's not possible even if I am a customer. I assume I would have gotten a link to add review if B&H Photo Video got to know I was happy with my purchase. In this case I was not happy at all. Shopper Approved themselves admit the review tend to be more positive than with other sites. So this site cannot be used as a credible source for reviews since each store get to "filter" who can add reviews.

Based on my personal experience of one shop alone (OneDigitals) I would say that Shopper Approved is not a genuine reflection of shoppers' experiences and I would not trust its reviews of other shops. If you compare Trust Pilot vs Shopper Approved for OneDigitals there is a huge disparity that leads me to speculate that Shopper Approved accounts are doctored or created by the shop themselves. It is interesting to note that the 5* Trust Pilot reviews for Shopper Approved are all from merchants and all the 1* reviews are from end consumers. Read into that what you will. My interpretation would be that merchants are happy if it's difficult for consumer to leave bad reviews. In addition to this I could not find a quick straightforward way to sign into and leave a review on Shopper Approved for OneDigitals. If anyone from Shopper Approved reads this I'd like your thoughts on the huge disparity in customer satisfaction for OneDigitals between Shopper Approved & Trust Pilot.

I do not trust their reviews. I bought a product recently on Google Shopping and a company had a very good rating based on the rating from Shopper Approved site. I mistakenly relied on the rating and got in trouble. Lost money. Bought a product and it was an unethical business that did not deliver product at all. When I realised that something wrong, I wanted to write a review on Shopper Approved site. No luck. You can't do it. So, it's between SA and business. I only can guess where SA's reviews come from. When I looked at TrustPilot's reviews for the company it was 1 star. On Shopper Approved - 4.8 star. SA in misleading customers for $199 per month (that's what businesses pay them). Updated: Right after posting my review I was contacted by SA to prove my point. I thought it would be helpful to post my response here to prove I am not an employee of one of their competitors. Here is my response: "Let me elaborate on my review. I found the product via Google Shopping. From CameraSky (camerasky.com.au) Their seller rating was shown as 4.5 stars on Google Shopping. I clicked the link to double check. Here is the link to Google seller rating: Link here (was not allowed to post). Not bad overall. I relied on your rating and made the purchase. As I mentioned in my review, they have not sent me the product nor they have made a refund. They do not answer any of my emails. When I got nervous, I went online and found several review platforms with plenty of people who have been ripped off by the CameraSky. Wanna prove? Here is TrustPilot review of CameraSky: Link here Rating is 1. Here is Product Review website: Link here Rating: 2.7. Look at the latest reviews and you will understand that the CameraSky has done to their customers. How is it possible that CameraSky has 4.5 star on your platform (with all 5 star reviews recently) and on other platforms they have 1 or 2.7 stars? The difference between your platform and TrustPilot or Product Reviews is that on other platforms customers can post their reviews themselves. Not via your system, though. Even if you do not allow to delete negative reviews I think that it's up to your customers (for instance, CameraSky) to decide when/if to send an email inviting their buyers to write a review. In my case, they have not sent my product at all. Of course, I have not got the email to write a review. I went to your website to write my review directly but there was no such option there. CameraSky still runs Google Shopping advertising. They still get new customers who rely on your rating. You are taking part in their deceptive practice. Indirectly. If that's how your system works, it means that there is a major flaw in your system."

They don't publish negative reviews. They say the status is still pending and can stay pending for 30 days or longer. They publish the positive feedback from today or yesterday immediately. They don't publish negative reviews. They publish positive reviews immediately. They did not publish my review for thefurnaceoutlet.com. I sent many e-mails and asked why. Each time they said the status is pending and they will look at it. Finally, they said the status can be pending for 30 days or longer. I checked the positive reviews for thefurnaceoutlet.com. They publish the positive feedback from today or yesterday immediately. This is not fair to consumer and it is misleading. I purchased at thefurnaceoutlet.com based on some positive reviews. I was very disappointed and lost time and money.