CJ
Kheri at support was a great help
Kheri at support was a great help. Listened to my concerns and issues with professionalism. Gave me the answer that I needed. Wish there was an option for live chat as the turnaround on emails was often delayed
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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CJ
Kheri at support was a great help. Listened to my concerns and issues with professionalism. Gave me the answer that I needed. Wish there was an option for live chat as the turnaround on emails was often delayed
PromotionalWebStores
Khéri González was very helpful and responsive. Quickly provided us with what we needed. We are very happy with ShopperApproved.
ASG S.
The team at Shopper Approved have been great with the setup of their review platform on asgonlinestore.com. They have also assisted in encouraging customer engagement in leaving reviews. They don't just sell the platform, they make sure it works, which isn't always the case with others.
christine C.
dash equestrian great value very fast delivery, very happy with my purchase kept up to date with order . thank you kris cameron
myDaVinci ..
Good work and very helpful
Trent B.
Great service and always very helpful.
Isaac H.
Excellent customer service & extremely responsive!
Wayne J.
Really loved the platform the past couple years that they provided our company (KT Performance). Now they have decided to tell us that put over our integration (Q&A with Answerbase) was never included and will have additional cost. However they have not been able to supply any communication that discussed this was only a trial for that part of our integration. All the communications I have from the setup seem to point to it all being included for our account. But it seems that maybe they are just like so many other software companies out there that always trying to get one over on their customers.
Response from Shopper ApprovedSep 11, 2025
Hi Wayne, Thanks for reaching out about this. We try to do everything we can to be upfront with the features and tools included in our plans, but we can always do better. If there's be any confusion about Q&A being a separate cost, I sincerely apologize. Our Q&A tool is a strategic collaboration with Answerbase, which makes it amazing because they've built one of the best Q&A engines on the planet, but there is an additional cost. I'm sure we can try to work something out here. Feel free to email me directly at scott @ shopperapproved.com and I'm happy to talk. Best Regards, Scott Brandley CEO, Shopper Approved