Dusty H.
Good Experience
Good Experience
Response from ShopmonkeyJun 11, 2026
Thanks, Dusty!

Smart, simple. Built for shop life.Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo.Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Sol
Shopmonkey (shopmonkey.io) has 87 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 78 reviews with 5 stars · Clear filters
Dusty H.
Good Experience
Response from ShopmonkeyJun 11, 2026
Thanks, Dusty!
James D.
appreciate all the updates to accommodate us at our shop. Also appreciate the pricing and loyalty discount to make it affordable especially with everything going up.
Response from ShopmonkeyJun 11, 2026
James, this made our day — thank you! We're so glad we were able to work through it together and find something that makes sense for your shop. That's exactly what we want for every customer. Looking forward to continuing to build alongside you.
Joe E.
The customer service and support.
Response from ShopmonkeyJun 9, 2026
Hi Joe, thanks for the review. We are glad our teams are delivering what your team needs.
Andrea M.
It was simple and what I’m looking for.
Response from ShopmonkeyJun 6, 2026
Cheers to you, Andrea! We look forward to working with you!
Basem A.
Thank you Tommy for the great introduction
Response from ShopmonkeyJun 5, 2026
Thanks, Bssem, for the review. Soon, you'll be fully onboarded with our team to give ou r the best possible start, and we also have strong support and success teams to help out at any point in your journey with Shopmonkey. We look forward to working with you.
Sam
The rep was attentive and knowledgeable. Answered all of our questions.
Response from ShopmonkeyJun 5, 2026
Thanks so much for the kind words! We're thrilled to hear our rep was attentive and answered all your questions. We'll be sure to pass along the feedback — it means a lot to the team. Appreciate you taking the time to share your experience.
Sean C.
Probably the best customer service I have ever experienced with any company. The great attitude and helpfulness were fantastic.
Response from ShopmonkeyJun 5, 2026
Wow, that made our day — thank you! We work hard to bring great energy and genuine helpfulness to every interaction, so hearing this means a lot to us. We'll make sure the team knows. Thanks for taking the time to share, Sean.
Brandon H.
Joe G was phenomenal at helping me get started! Shopmonkey is lucky to have him! I got a very detailed look into the software and made a decision on Shopmonkey over Tekmetric. The customizable job board, REAL quickbooks integration and appointment reminders along with Joe’s expertise locked me in for a new adventure. I’ve been working with oldschool software for years and Shopmonkey is a pretty amazing way to grow the business to the next level!
Response from ShopmonkeyJun 5, 2026
Love this — thank you so much! Joe G is truly a rockstar, and we'll make sure he sees this. We're thrilled the demo gave you a detailed look at everything Shopmonkey has to offer, and that the features you mentioned fit your shop's needs. And welcome to the Shopmonkey family! We can't wait to be part of your next chapter and help take your business to the next level.