Modern SolutionsReviews of shopmodernsolutions.com

this is the worst place to be the staff here is very rude to customers DO NOT SPEND YOUR MONEY HERE GO SOME WHERE ELSE NOT HERE!!!!

Modern Solution has a great structure towards customers. For Example when i had problems Logan a rep working there helped me and took time to explain to me and there very social and show a lot of love towards us as customers which makes me want to coming back and do business.

Their management sucks and their support team is a bunch of BS.

I am writing this review today as a previous member of the administration team of Modern Solutions. I was involved in the company from the very early stages of to a short time after Zack joined the team. It deeply saddens me that I am actualy writing this review and giving the company I help found a ONE star review. I will detail why in the following paragraphs. The first reason I am giving Modern Solutions a one star review is because of the way their vision had changed. When we first started we were about giving communities a cheap alternative to the more expensive CAD systems and making the "company" feel more like a family. This has changed drastically since Zack joined the Modern Solutions administration team. Zack's primary goal is to make the company the most revenue without giving much attention to quality of the product or quality of support given to customers. As a result of this Modern Solutions has released several high marked up CADs which negates the companies vision or at least our vision when we first started. Also you do not pay for modern Solutions work, you are simply paying them as a middle man because they not pay Codurly to develop their CADs. As well half the time the CAD comes with errors or even large infrastructural errors. My second reason is quality of support with all products offered with Modern Solutions. The amount of money customers pay for their product is alone outrageous but the quality of support is worst. The support is not paid and therefor has zero motivation to do their job. Management of support is shaky, however there are some good leaders. The support team has a large response to CAD issues and support tickets, and even if you submit a ticket it goes into a large waiting queue. The support offered with Modern Solutions is just terrible. In conclusion Modern Solutions is honestly not a company. It is ran by a 15 year old teenager who has know idea how to properly manage his time and actually work. When CADs must be made he used to play video games and then would rush CADs which caused large issues. As well the current COO claims to be a police officer and has not shown any proof and is just a money hungry administration member who doesn't care about customers. In many conversations we have had privately we has clearly conveyed this to me. Last but not least the management and organization of this company is disgusting.

I'm not normally the guy to write reviews for things I buy. However, I've noticed some of these get a response so I'm using this as yet another avenue to try and get and answer to a couple of questions I have. I have given 1 Star because I received emails from your COO and Support Supervisor just to be ignored after answering both of them. Your rating will change when my experience changes. I've been trying to get some questions answered with someone from your company. I tried sending an email using the support email link on your website and it came back invalid. I tired the "contact us" on your website and it comes back with an "error has occurred" with no mention to what the error is. I have also not received an answer to my support ticket (ID: #144840) question I had asked about being able to change Dept names in the future should we find we want to change them. I submitted that post and then recieved an email from your Chief Operations Officer along with another gentlemen named Mike with the title Support Supervisor asking two separate questions regarding who bought the CAD and what version it purchased. I've answered both and while I've been waiting for a response, my ticket was changed to answered and then closed due to no activity on my end. After I answered that email requesting the support topic to remain open I have still not heard anything regarding my first question. Can I please get an answer to something? I have paid good money for a product and I don't quite give a crap if you have to fluff the damned answer, but as a first time customer, I can truly say your customer "no- service" sucks. I am truly on the verge of adding your product and company to the "do not use forums" of the various gaming sites I belong to.

Amazing Company Got my product within the time period even though a major hic-up but this was an amazing company and would recommend this company 24/7

Great customer support, and always helpful. You can actually talk to management if you need to, also always people on discord to help.

Worst service I've dealt with a lot of unprofessional support an staff never will use them again now in a dispute to get a refund for a product i never got AND NOW THEY ARE GIVING ME A BS RUN AROUND THAT THEY WONT GIVE ME MONEY BACK AN DID NOT DELIVER PRODUCT THIS COMPANY IS CRAP I WILL BE SURE TO GIVE MY OPINION ON THEM CONSISTANTLY AN RECOMEND TO ALL USERS TO NOT GO THRU THIS COMPANY FOR AN SERVICES PERIOD YALL ARE CROOKS IN THE HIGHEST DEGREE