shopmedvet.comMed-Vet International has been a retailer of medical products since 1984. Whether it's scrubs or stethoscopes, syringes or sutures, we have been offering top quality products at prices well below the retail prices of most other companies.At Med-Vet International your satisfaction is our #1 priority.Unlike our competitors, we allow anyone to view our products and shop with us. While some products are restricted to licensed professionals or by state laws, we can ensure that you will receive the highest quality medical and veterinary supplies.
shopmedvet.com (shopmedvet.com) has 75 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Showing 30 reviews with 1 star · Clear filters
Limor Z.
Difficulty in dealing and payment methods no. I recommend this store
Response from shopmedvet.comOct 1, 2024
I’m sorry to hear about the difficulties you faced with our payment methods. Your feedback is important to us, and we’re always looking to improve. If you’d like to share more details, please reach out directly. Thank you for your input.
Tristan
Order: 471083 Date Ordered: 4/1/2023 Status: In Progress I haven't received any updates regarding my order made 11 days ago. The status hasn't changed since I placed this order.
Response from shopmedvet.comOct 1, 2024
sincerely apologize for the delay in responding to your review and for the issues with your order. We understand how frustrating it is not to have updates on your shipment. Please reach out to us directly with your order details so we can investigate and resolve this for you as quickly as possible. Your satisfaction is important to us, and we appreciate your patience.
Kenai
If there’s an item that’s out of stock, they should probably put that on the site instead of allowing you to buy it anyway. Especially on a site that sells so many medical supplies that may be vital to customers. I ordered a big box of syringes so I didn’t have to keep going to the pharmacy every month, I take my medicine weekly so was counting on it coming at least the next week. They email me 2 days after I placed my order saying it’s on backorder and won’t be able to be shipped for nearly 2 MONTHS!? Unacceptable!! Especially when they charge so much for shipping! And I STILL haven’t received a refund. Apparently there’s a bunch of other people with the same problem. Most of these negative reviews would probably not be here if they’d just be transparent about what is and isn’t in stock and/or how long you’d have to wait for an item.
Response from shopmedvet.comOct 1, 2024
I apologize for the delay in addressing your review and for your unsatisfactory experience. Please share your order details or any specific issues you encountered, and I’ll do my best to assist you right away. Your feedback is important to us, and we want to make this right.
Joe H.
horrible customer service. To elaborate: 1- they are selling "out of stock" products on their website 2- to no fault of my own they are saying it will be at least 5-6 weeks to get the order 3- they are saying per their customer service rep "sorry, nothing can be done" as far as any concessions. I would think they would recognize this is an issue they created, not the customer. And most companies in this case would offer a discount, concession, or replacement order of a different product at no charge. Very sorry I took a chance with using this random company online. I would strongly recommend going elsewhere and not using this company.
Response from shopmedvet.comNov 17, 2022
I appreciate your feedback with Med-Vet International. I apologize for any inconvenience that this manufacturing delay has caused. Satisfying our customers is very important to us. The day after you placed your order, we contacted you to update you on the status of your order. We have a substitution that is available to ship immediately and save you $23.74 on top of the 10% off promotion that you received. I understand your frustration that the item was not available at the time of your order. We truly value your business and your feedback and always aspire to better service our customers. I would like the opportunity to resolve the problem and make it right for you. If we are able to help, I hope that you might consider amending your review. Again, I am sorry for any inconvenience. Please let me know if there is any more we can do to help you. Best regards, Med-Vet International Team
Gary S.
Ordered 3 collars in March, on Jun 28th got a phone call the collars no longer available. Only 3 months. I postponed a voluntary surgery for my dog for months. Then I was told the $100 dollar refund could only be refunded to the card from the original order which was compromised and cancelled some time in the last 4 months since the order was placed. I would have to take a store credit. Keep the $100!!! The,"manager," made this decision. The guy on the phone I dealt with was very nice. Never buy anything from this store again.
Response from shopmedvet.comOct 1, 2024
I’m very sorry to hear about your experience and the issues with your order. It’s unacceptable that you faced such delays and complications with your refund. Your feedback is important to us, and we’ll address this situation with our team to prevent similar occurrences in the future. If you’d like to discuss this further, please reach out directly so we can find a resolution. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
Priscilla
I ordered needles for my dog's Adequan injections. USPS said they were delivered but they were not. Shopmedvet said too bad, contact the carrier. Absolutely not a care given. I don't care if I pay double, I will no longer do business with them.
Response from shopmedvet.comOct 1, 2024
I’m truly sorry to hear about your experience with the delivery of your order. We understand how frustrating it is when items don't arrive as expected. While we do rely on carriers for delivery, we should have offered more support in resolving this issue. Your feedback is important, and we appreciate you bringing this to our attention.
Manny H.
I have ordered here a couple times before, I really cant understand how someone can have so bad customer service, They never respond about your order if you have question, and also twice have they shipped my packages wrong place. I cant believe it, never commend these people to anyone
Response from shopmedvet.comOct 1, 2024
I’m very sorry to hear about your experience and the issues with our customer service and shipping. This is not the standard we strive for, and your feedback is crucial for us to improve. We hope we can make this right. We appreciate you bringing this to our attention, and we sincerely apologize for the frustration you’ve encountered in the past.
John A.
Very poor customer service. Left several voicemail follow-ups to discuss incorrect shipment and the manager hasn't acknowledged my request for a return call back for over 2 weeks. Very disrespectful on their part. Will not be ordering again and will tell others of my bad experience with this company.
Response from shopmedvet.comOct 1, 2024
I’m truly sorry to hear about your experience and the lack of response regarding your shipment issue. This is not the level of service we aim to provide, and I understand your frustration. Your feedback is important, and I assure you we have address this with our team. Thank you for bringing this to our attention, and we apologize for the inconvenience.