shopmedvet.comReviews of shopmedvet.com

Used MedVet for 4 years, but the company has dropped down in reputation. Back orders and delays for syringes needed ASAP. The inconvenience and runaround is unacceptable.

Used to be way better. Not sure what happened. Things aren't being shipped, and communication is nonexistent. Won't reply to messages. Probably going to have to dispute charge to get money back. Disappointing because they used to be flawless. Update: ShopMedVet was purchased by Revival Animal Health in February of 2025, which explains the plummet in service. Finally got a reply back that canceled my order. Revival obviously does not care at all about carrying forward what ShopMedVet created. This store should be avoided now.

I ordered an item 3 months ago that was back-ordered. Company gave several dates that the item would be delivered, each time they never came. Finally was getting no updates, so called the company and they said it would be another 2 weeks. I asked if there was a comparable item, and they said yes but it woud be more expensive. I asked if I could get the item for the same price as the item I originally ordered since I've been waiting for 3 months, and the customer service rep was not very friendly and said no we don't do that. I asked to talk to a superviser and got a lady named Nancy. She was short with me and not very friendly either and said we won't do that. I then asked to talk to someone over her, and she said his name is Dan and that he won't do it. She went to talk to him and he approved the lower price, which I appreciate. Overall, not friendly people. I don't think my request was unreasonable as the price difference was not that much. You would think they would wan't to keep a long-time customer happy.

Placed order from their website, items that were available to purchase not indicating OOS or backordered then received email a couple days later that items were backordered. I asked about replacing with another item that shows available, they reply that isn't available either. Finally just request to cancel. These items STILL showing in stock from their website, not changed to OOS or backorder. Great way to do business.

Been customer for years with no issues until recently. Ordered products that appear to be in stock and part of shipment but not in package. After calling company, I’m told currently out of stock from vendor but can get from another vendor?? Never called or contacted me that it is out of stock nor suggested to get from different supplier. Shipping isn’t cheap and typically slow. This happened twice with same medication. Called and briefly spoke to a manager that already had the vibe of “here goes another old white guy mansplaining “. Said would call back after reviewing the orders… didn't happen.

This company of thieves have given me the worst customer experience I have ever had when working with a business. I simply wanted to return an order I made with them and get a refund. THATS IT. ALL I WANTED WAS A SIMPLE REFUND. However, Dan and Liz have lied through their teeth to me through this entire process. It amazes me that anyone would hire these clowns. I had to call them on 6 separate occasions just to get a return slip even sent to me. SIX!!!! Each call before that telling me that they would send it to me by the end of the day. What a load of **** that was. I had to call them EVERYDAY until they finally did their job EVEN THOUGH they have a 30-Day Money Back Guarantee. After I sent back the unopened, undamaged, completely fine products, still not a dime has been returned to me. Even after I called Dan back asking where my refund is. Still nothing. These people are liars and thieves. Avoid this tragic excuse for a business at all costs. Don't even risk it. The reason you're even looking here is because your gut is giving you a bad feeling about them. Trust your gut.

I cant even begin to explain the horrible customer service and the incompetentcy of this company and the manager "Dan." They clearly don't care about their customers after they take your money. I got the run around for weeks just for Dan to be disrespectful and condescending. Thats what you get for giving this company your business.

I order needles on April 24 and was still waiting for their delivery on May15th. This was an item I needed asap. They were very good at canceling the order.