Lynn L.
Very disappointed in service,no…
Very disappointed in service,no customer service phone number. Advised someone chat my order was charged on my credit card 6-24-26. Today 7-8-26 order still in processing/fullfiment (not acceptable) They advise they cant cancel order. I would never recommend this company to get your order to you when needed. My grandson's birthday is this weekend and they won't get here in time. Do better!
Response from @shoplosreyesJul 9, 2026
Thanks for sharing this. We hear you, and we know how much timing matters when an order is meant for a special occasion. During high-demand periods, some orders take longer to process before shipping, and we recognize this fell short of expectations. Please reach out to us at [email protected] with your order number and our team will assist you.




