KISPEROnline Jewelry Store
KISPER (shopkisper.com) has 40 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kathleen M.
Honestly, I don’t know how you did. I was certain that I ordered a sterling silver necklace, but what I received was gold. My job was absolutely insane the last two weeks and I have not had time to follow up on my order and see if I can return this in exchange for a silver one. I hope I do not run out of time for a return before I can get to this. The necklace itself was lovely. It’s just that I wanted a silver one.
Bevery M.
Beautiful chain at a good price.
Denise A.
I am happy with my purchase. The make and look of the item are perfect and the price was very reasonable. I definitely woukd use again and recommend to friends to take a look.
Keisha H.
I love it will order it again anytime
Bonnie S.
If I could choose No stars I would. This company sent me a defective chain, it was linked and almost broke in half! I contacted them when they FINALLY answered after several months, they asked me to send back my chain. I returned it and they continued to ignore my messages. They DID NOT SEND A REPLACEMENT NOR DID THEY ISSUE A REFUND! They may have reasonable prices, but their product reflects the low quality. Their customer service is nonexistent!
Shane E.
Received wrong item and damaged. I called 5 days, sent emails and pics still no response! ZERO STARS!!! Horrible customer service
Response from KISPERNov 16, 2025
Hi Shane, thank you for your message. I checked our records and saw that you emailed us on November 9th — we replied right away asking for your order number. You later shared your website order number, and unfortunately that follow-up message wasn’t seen yet. It’s only been two days since that reply, but we understand how frustrating the delay is. We’re looking into why it wasn’t handled sooner. This isn’t the level of service we aim to provide, and we’re truly sorry for the inconvenience. We’ll get this sorted for you right away.
Daniel S.
Ordered a chain thru Amazon, received the chain and after a very short time the chain broke. Called customer service was told how to file a claim. Tried to file claim website was down for several days, got a claim filed actually received and email saying claim submitted and would receive a return label within 24 hours. Received nothingsince July 24, 2025. Have called several times and was told my information would be forwarded and I would receive a phone call or email. Have received nothing. Each time I've called was told the same thing my info will be passed on and I would receive a phone call or email. Nothing. Supposed to be a lifetime warranty but I may be spending a lifetime just trying to get a hold of someone that will help have sent email complaints no response. Have made phone complaints to customer service no response. From July 21 to now Aug 14th no response. Have given up and requested a refund from Amazon.
Response from KISPERSep 18, 2025
We’re truly sorry to hear about your experience and the frustration it caused. This is not the level of service we aim to provide, and we sincerely apologize for the delays and lack of communication you encountered. Our chains are covered by a lifetime warranty, and we want to make this right for you. Please reach out to us directly at [email protected], and we’ll personally ensure your replacement or refund is handled promptly. Thank you for bringing this to our attention — we appreciate your feedback and will be improving our process so this doesn’t happen again. —The Kisper Team
Jonathan Ferrandiz S.
Bought my chain in January 2025, it broke in March 2025. I sent it to repair and after 3 phone calls and an email, I have still not heard from them. Customer experience: ZERO.
Response from KISPEROct 21, 2025
We’re so sorry to hear about your experience — that’s definitely not the service we aim to provide. I checked our records and it looks like our team did email you back a few times, but perhaps the messages didn’t come through. Our response time is usually within 24 hours, and we’d love to make this right for you. Please reach out again at [email protected] so we can resolve this right away.
