KISPERReviews of shopkisper.com

Response from KISPERJun 30, 2026

Hi Masa, thank you for taking the time to write this, and I'm sorry for everything you went through. I want to be clear: KISPER is very much still in business. Right around the time of your order, we had an unexpected technical outage that knocked both our website and our support email offline for about three days. That's why your order updates never reached you and your messages bounced back - not because we'd closed. I completely understand how that looked from your end, and I'm sorry you had to spend your own time chasing a refund through your card company. Everything is fully restored now, and we've put protections in place so a gap like this doesn't happen again. If you'd be open to giving us another chance, I'd genuinely like to make it right - please email me directly at [email protected] and I'll take care of you personally. - Judy, KISPER

Response from KISPERMar 30, 2026

We’re so sorry for the delay you experienced with your return. There was some initial confusion on our end regarding the order type, but once we clarified that it was a website order, we processed your return right away. I’m happy to confirm that your return is currently being processed. Please let me know if you need anything else in the meantime.

Response from KISPERMar 17, 2026

Hi Harvey, We’re very sorry for the delay with your order. It’s currently out for delivery and should arrive today. Unfortunately there were weather-related shipping delays, and we truly apologize for the inconvenience. Thank you for your patience.

Response from KISPERNov 16, 2025

Hi Shane, thank you for your message. I checked our records and saw that you emailed us on November 9th — we replied right away asking for your order number. You later shared your website order number, and unfortunately that follow-up message wasn’t seen yet. It’s only been two days since that reply, but we understand how frustrating the delay is. We’re looking into why it wasn’t handled sooner. This isn’t the level of service we aim to provide, and we’re truly sorry for the inconvenience. We’ll get this sorted for you right away.

Response from KISPERSep 18, 2025

We’re truly sorry to hear about your experience and the frustration it caused. This is not the level of service we aim to provide, and we sincerely apologize for the delays and lack of communication you encountered. Our chains are covered by a lifetime warranty, and we want to make this right for you. Please reach out to us directly at [email protected], and we’ll personally ensure your replacement or refund is handled promptly. Thank you for bringing this to our attention — we appreciate your feedback and will be improving our process so this doesn’t happen again. —The Kisper Team

Response from KISPEROct 21, 2025

We’re so sorry to hear about your experience — that’s definitely not the service we aim to provide. I checked our records and it looks like our team did email you back a few times, but perhaps the messages didn’t come through. Our response time is usually within 24 hours, and we’d love to make this right for you. Please reach out again at [email protected] so we can resolve this right away.