JAUSReviews of shopjaus.com

I made the mistake of shopping here and they only offer store credit. Every time I've tried to use it I receive items that do not warrant the price. My most recent time I returned an item was EIGHT months ago and I've reached out multiple times without receiving any refund or store credit.

Dress looks like a costume! Also, customer service is horrible. They charged me for 2 dresses and only mailed 1 dress. I’m still waiting to hear back from them. Garbage company!

I ordered Shona JX5017 Gown - Red . The dress had a different color not the rich red that it shows in the picture, the side of the leg open above high my knee in the picture the side line cut shows right on the knee. I wish i can post a picture or a video what it actually looks like. It fits tight on the corset you cant breath and loose flappy uneven lines the stomach area. Today is Friday and the wedding is next Sunday. I payed $12 for shipping to return it $6-$12 and probably to get back another one $12 for shipping I could of bought a beautiful dress from windsorstore!!!

Really bad customer service and atrocious shipping times. I ordered a dress in May, at then end of July it shipped and then was deemed “lost” by DHL in August. I emailed them asking for a refund since my purchase was lost. They said DHL would have to approve the loss first and then they could refund me. It’s been 6 weeks since the last correspondence and I still have not received the dress, a refund, or an explanation and I spent over 100 dollars on the dress.

If I could give a zero I would. This brand is a scam as far as I know. I ordered a purple beach dress in November 2020. It is now august 2021 and I still have not received it. I have paid over $100 for this dress and have emailed them several times. They have replied once and that’s was 8 months ago and they were ZERO help. Don’t buy form this brand.

I wish I had read this reviews before buying. I buy things online all the time and I have never had an experience like this one with Jaus. I ordered a dress on the 13th of June for a 21st of the 31st of may. I waited 3 weeks before reaching out and someone by the name of jini responded 3 days later saying it should of arrived let me follow up for you. That was the 13th of July. I have emailed three times and have had no response. With no dress in sight and reading this review I am assuming it’s never coming and I won’t get my money back. So poor

I would give this zero stars. Ordered a dress for a July wedding in April. It’s June still didn’t receive the dress. They told me it was supposed to come two weeks later. It’s not here and only now finally heard from customer service that the dress wouldn’t be in until August. I asked for a refund since I clearly can’t refund the dress and they said they only do store credit you cannot get your money back on returns. Horrible customer service overall I may never see anything from them even if I use the store credit. DO NOT WASTE YOUR TIME!

Awful customer service. I ordered a dress - spending a fair amount of money and it hasn’t arrived. This was over 3 weeks ago. Customer support team has replied to one email - no response regarding refund.