JAUSReviews of shopjaus.com

Do not order from here - worst customer service I have ever experienced. I ordered a white jumpsuit for my rehearsal dinner for $300 something, it didn’t fit so I tried to return it. They sent photos back saying they could not accept my return because there were makeup stains. I was surprised because I was careful not to try on with makeup or self tanner, but ok, what can you do. Anyway fast forward, I get the jumpsuit back and there are NO STAINS. They actually sent a photo of someone else’s’ worn clothing. Appalled.

Scam - WORST SHOPPING EXPERIENCE EVER. Item never received. It never left their warehouse dispite being told it was en route for months. Eventually after being given multiple tracking numbers I read the reviews and realised it wasn’t ever coming. Finally got a refund via PayPal dispute 3 months after I bought the jumpsuit. Awful experience, buyer beware.

If I could leave negative stars I would. The quality is terrible. It looked nothing like the pictures. Their customer service is beyond terrible. I have been calling and email and have not been able to reach anyone. I am extremely disappointed for the price. They are a huge scam. DO NOT PURCHASE.

It states in the Instagram bio * AUSTRALIAN FASHION* I purchased the dress which is advertised in $$, automatically thinking it’s Australian. SNAKE TACTIC, you’ve advertised the price of the dresses to be the same as the Australian price also! The dress I bought is $316 in Australian, why is it the same price in USD? That’s almost double the price! To confuse the customer! Only AFTER payment was I notified it was in USD **not at checkout** but when I received the notification from my banking app. I quickly asked for a refund and that I didn’t want the dress due to this reason. I get an email 48hours later stating that it’s already been shipped. I wait a month still nothing and now I’ve been offered a $300USD WHICH DOESNT EVEN COVER THE SHIPPING CHARGE OR THE ACTUAL AMOUNT I PAID FOR OR THE DRESS IN “USD”. THIEVES!! SCAM ARTISTS!! I’m still waiting on a response! Please give my money back, this is not how you run an successful business. Response to your comment: The dress on its own was $316, why have I received a $300 credit note? That isn’t including shipping for your information! You canceled the shipment from your end, being the last dress in stock, and then offered me a credit note. How is that fair?? You only covering $440 and I paid $500 AUS meaning shipping is $60, really ? As soon as I realised it was in USD I emailed and mentioned it was a mistake and 48hours later you mentioned it was shipped out. I waited over a month for you to lie and say it was canceled from my end. That isn’t ethical at all! Also with shipping I paid $345 USD not $340USD. Your refund isn’t correct either Response to your edited comment: I never canceled the shipment from my end, so why didn’t I receive it if it were too late for me to cancel? It’s unfortunate that I’m unable to receive your rapid response via email and have to take it to such a public platform to receive a response from you this quickly! It’s a very difficult process. Also, the Address wasn’t in the bio before my interaction! Australian brands will NOT be charging a different price international as you are currently!! Given that it was canceled from your end somehow, you should be sending out another one free of charge and not handing over a credit note! Also it doesn’t help that everything I want is out of stock in my size or only 1 left. I’m not about to make the same mistake of getting the last one in stock again, after what’s happening currently! Could you at least send out the same dress in the black? Seeing that I’ve paid for the same amount? And you have my XS size available! 17 September 2022 Still waiting on your response! 21st October and I’ve finally received my dress. Not sure if I would have, if I hadn’t take matters so publicly! If you charge someone for a product either replace the product or provide a credit note for the price of the product, not less. I will never purchase from here again!

they publish delivery times that they do not meet and if you want to cancel for something that is their responsibility you have to accept that they keep your money

JAUS gives Australian online retail a poor reputation. I have ordered my dress, with my “credit note” over 1-month ago and still have not received it. DO NOT EVER PURCHASE OFF THIS JANKY STORE! Even after emailing, twice! I just don’t understand who is running it and what moral compass they have to take peoples money and not give the product in return. I’ll be looking into customer rights and doing my best to get my money back. Absolutely disgusting service and behaviour!

The most infuriating online shopping experience. I have had a $350+ gift card to use at Jaus because I purchased a dress for my engagement party & NEVER received it, even after paying for express delivery (which the shipping amount was not included in the gift card for something I never even received)! When I asked for a refund I was given the gift card & I have been trying to use it for over 2 and a half years. Almost EVERYTHING I want is out of stock & I can safely say since I have been tracking for such a long time that they hardly have new styles come in, while the SOLD OUT stock never gets replenished. I am trying to use my voucher up so it's not wasted but it's impossible when everything in my size is sold out - I have also asked for a refund on the voucher which was ignored until the 3rd email due to the stock reasoning which was denied. I will most definitely not be using Jaus to purchase brands that I can get elsewhere without the hassle.

"Australian Fashion" they say.... The inside tags on the dress I ordered said "MADE IN CHINA"in large letters and i looked up the style code number of the dress online and it is designed from a Los Angeles wholesale company.