JAUSReviews of shopjaus.com

Response from JAUSJan 5, 2024

Hi Heather, we’re so sorry to hear the dress or pants did not work out for you. We definitely don’t want that to be the case, and want you to be able to get multiple wears out of our styles. Our team are very willing to help answer questions about sizing or fit to minimize the need for a future return. If you can email us on [email protected], our team can see what they can do for you to help. We are very transparent about our return policy and as a small business, it is a common policy. Many larger companies (household names) have this policy, and around 40% are changing their policies to charge for return labels and restocking fees as there are increasing concerns regarding unnecessary excessive purchasing and returns. We definitely want to help you, so please send us through an email so we can work on a resolution for you. Love, JAUS

Response from JAUSDec 17, 2023

Hi Carly, I'm so sorry to hear you're having issues using your store credit. Please be assured that we update our website with new arrivals and product restocks multiple times a week in all sizes. Unfortunately some of our products can sell out quickly. We sincerely apologize for any inconvenience that may cause you. We are more than happy to help you find something else you love! If you can email us through the style names and size you're after, we can try and order them in for you. Our email address is [email protected] or you can give our friendly Boutique staff a call on 248-283-3994 and they will be able to assist. We look forward to hearing from you and helping you further. Love, JAUS x

Response from JAUSDec 17, 2023

Hi Jennifer, we apologize for any inconvenience you've encountered. We want to assure you that we have not experienced any quality issues with the zippers on the Milan Dress. Upon inspection of your returned dress, we found no damage. It's possible that the zipper issue may be related to sizing, particularly if the waist is a bit snug, causing the zipper to become sticky. Adjusting the size should resolve this matter. As per our return policy, returns are for store credit only, and in circumstances where a dress is damaged, we do offer a full refund. We look forward to assisting you in finding the perfect dress, if you have any questions relating to sizing, styles or quality, please reach out to our team and we'll be happy to assist you. Our team can be contacted on [email protected] or 248-283-3994. Love, JAUS x

Response from JAUSDec 17, 2023

Hi Olesya, your order was refunded to you in full on October 26th. We're sorry to hear there may have been a misunderstanding with a cancellation however it was definitely put through as a full refund to your credit card. The Hailey Dress was on preorder when you placed your order, and all the details of the preorder were on the product page when you placed the order. PREORDER in caps, was listed in the title, description (with estimate delivery dates), and the add to cart button was a preorder button. Information regarding preorders is also available on the preorder tab on the product page of products that are on preorder. If you have any questions, please do not hesitate to reach out to us on [email protected]. Love, JAUS x

Response from JAUSSep 15, 2023

Hi Virginia, I’m sorry to hear about your experience. As a small business, our return policy is limited to store credit only. The policy is available on every product page and on the return policy page. We’re sorry you missed it. We definitely accept returns, so you may return the dress, and can apply the credit to the size up. Please let us know If you have any questions regarding sizing or styles. Our stylists would be more than happy to help you. They are available at our Boutique on 248-283-3994 or [email protected] xx

Response from JAUSSep 15, 2023

Hi Carmella, all of our garments are made by leading Australian designed brands, and we’re sorry to hear you are disappointed with the quality. The Constantina Dress in particular is one of our best sellers. We have noticed you haven’t sent the dress back, unfortunately we cannot process a return without it being sent back to us. Please reach out to our stylists at [email protected]. They can assist you with any questions regarding all of our dresses, including details on the fabrics, stretch factor and any other information you require prior to making a purchase.

Response from JAUSJun 19, 2023

Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration you may have experienced with our clothing and the return process. We would like to clarify that the cheaper clothing you found on another website would be cheap replicas of the Australian brands that we carry, and they are not the original brand. As an Australian Fashion Boutique, we take pride in selling only authentic products from reputable Australian brands, and we stand behind the quality of our products. We are sorry to hear about the rash you experienced from the glitter dress. While we have sold a high number of these dresses and have not received this feedback before, the health and safety of our customers is of the utmost importance to us, and we take such incidents very seriously. We would like to investigate this matter further and ask that you please reach out to us directly so that we can gather more information about the dress and the circumstances surrounding your experience. We will take the necessary steps to ensure that this does not happen in the future. At our boutique, we have established a store credit only return policy, which is a standard practice among small businesses like ours. We consider it vital for our customers to be well-informed about this policy and have a complete understanding of its terms and conditions. With that in mind, we kindly recommend that you take a moment to thoroughly review the return policy of any online retailer before making future purchases. This approach will help avoid any potential miscommunications or issues that may arise. We also want to assure you that we are here to assist you in finding the perfect fit and style for you. If you require any assistance with sizing or styles, please do not hesitate to reach out to our customer service team by phone at 248-283-3994 or by email at [email protected]. Our team is always available to provide guidance and support. We appreciate your valuable feedback, and we are committed to improving your experience with us. Please do not hesitate to contact us if you require any further assistance. Thank you once again for your review, and we look forward to the opportunity to serve you better in the future.

Response from JAUSMay 3, 2023

Hi Gabrielle, I’m so sorry to hear you missed our return policy. We have absolutely no intention of having customers miss the policy, we prefer that this does not happen. It is available to view on every single product page where we have the description, size tab and RETURNS tab. It’s also available on the returns policy page which is linked at the footer of our website which is a common location to find a return policy. The return policy states "We want you to love your new purchase. If for any reason you’re unhappy with it, you can return it to us for a Store Credit if the item meets our returns conditions listed below..." The majority of our customers do not miss it and have been happily shopping with us for years. There are a large number of boutiques that only operate on a store credit policy, so I would kindly recommend to check a return policy prior to making a purchase at a new store. If you need advice on sizing or styles, our associates are more than happy to help prior to making a purchase. Our contact number is 248-283-3994 or [email protected]. Love, JAUS